They only sent hard drives. I requested blank ones and rebuilt myself. No mobo.
All systems with this replacement have worked without issue.
Do note: If you install Windows 10 from scratch, go immediately into devmgmt.msc, expand Storage Controllers, and then right click on the storage controller and update driver. I consistently got BSODs after a fresh Windows 10 until I did this.
- PC is running fine no issues - Randomly PC goes to BSOD - Reboots and goes to Dell Support Assist, no hard drive detected. Error code: 2000-0141 - If we power down PC, and turn it back on, it works
I don't want everyone on this thread thinking the SSD's are just failing and are 100% dead, cause once you reboot machine it comes back online like nothing is wrong. CHKDSK and Dell Support assist running tests against drives show no issues. SFC and DISM come back clean, no corruption.
Yep very same issues here with SK Hynix NVme ssd's. We bought 12 in a batch and all have the same issue now after a week of use. DELL replaced 6 SSD's so far and all working fine.Just logged another two failures this am with DELL and another two pc's to collect tomorrow as doing very same. Its only 12 machines but it takes an hour to collect them then an hour to backup/clone then an hour on to DELL each time we need one replaced and then an Hour to clone back SSD and an hour travel to drop it back. Thats a lot of wasted time. Surely could they not send out one of their engineers to clone the drive to new hardware? Would save me a load of time travelling. In fairness though. This is the first time in 20 years dealing with Dell that I have had a bad batch of units. Unfortunately it had to be the Harddrives which are awkward due to custom app installation etc... so takes a lot of time.
Great support mind you and still will choose DELL.
Hi Speedstep and thanks for this but all that was done prior to Dell call. Even removed They are aware this is a bulk issue so replacing each drive without question once the diags are run as you mention. Just a bad Batch of silicon from Hynix. Cant complain as Sh1$ happens and DELL are very helpful. Engineering are aware too as I have raised it with them and the associated case numbers 9 of the 12 machines done so only 3 to go.
I have a client I sold 6 of the 3070 SFF units to at the end of 2019, same specs, i5, 8GB RAM, 256 NVMe SSD, and at least 3 or 4 have encountered the error. Google brought me to this thread.
Are the replacement drives from Dell working well? Or is the jury still out? This has happened about a half dozen times to one user in particular, and I am about to open a case with Dell since BIOS update did not resolve. I made some changes to power settings in BIOS just now as a troubleshooting measure, but it sounds like, as I suspected, its just a bad batch of drives from the end of year time-frame.
Any feedback on what you have encountered with the replacement drives would be great.
I have no doubt it was a bad batch of drives. We have replaced eight out of our nine drives that we bought, and have never had a replaced drive fail. I just started working with a Dell technician today, and they are finally asking that I send them one of the failed drives. I had asked for that many times before but had never been successful.
After replacing hard drives on all 9 systems over the course of a year, we THOUGHT the issue was resolved. We'd never seen a repeat issue. Until today. (September 8, 2020)
A system that had hard drive failure errors in February began again today. This time rebooting has no impact whatsoever. Working with Dell to determine the next steps.
Wow I am glad I found this thread. We purchased 2 SSF 3070 in October 2020 and have been battling with the same thing. Of course it has to be a new customer so right out of the gate we look bad.
If I've read everything correctly it appears that the drives are the cause?
Dell is telling me that its a software issue but its not, one of the machines has been wiped and rebuilt from scratch and it did it within 1 day of the rebuild. I just kept it in the server room monitoring it and it did the same thing.
I also suspect a bad batch of SSD drives; SK hynix SC401 SATA 512GB. This is my experience hope it helps.
Only one drive has really truly failed so far so I am closely watching the other W10 event logs. System ID 2 Application ID 508 will start to show failing drive. Long hangs, slow operations and crashes. Dell diagnostics show NO issues until the drive is failing with lost sectors. We replaced the drive with a Samsung SSD 970 EVO Plus. Did not open a ticket with Dell even though we have Pro warranty. The OS hosts a validated lab application so sending into Dell was not an option.
Started watching closely after several odd crashes and at first though it was the BIOS. Updated and checked the SATA drive under linux USB boot key. This reveled non zero Uncorrectable Error Count; many of the drives with hundreds of errors. No SMART or DIAG alerts. These are growing on almost all drives with some more than others. Updated all BIOS at the time to 1.4.2.
We have a lab with dozens of SFF Optiplex 7060 running 24x7 for +18 months (+10,000 hours) The one failed drive was imaged before the major crash so it could be restored to the new SSD. It has been running fine for months now. It was the drive.
There a many ways a drive can fail and this seems isolated to an older batch of drives. Time will tell so it is good to know what to watch for and be prepared with a good disk image in case you get surprised.
CrystalDiskInfo sample from Aug
---------------------------------------------------------------------------- (01) SK hynix SC401 SATA 512GB ---------------------------------------------------------------------------- Model : SK hynix SC401 SATA 512GB Firmware : 90000121 Serial Number : EJ92N040010xxxxxx Disk Size : 512.1 GB Buffer Size : Unknown Queue Depth : 32 # of Sectors : 1000215216 Rotation Rate : ---- (SSD) Interface : Serial ATA Major Version : ACS-3 Minor Version : ---- Transfer Mode : SATA/600 | SATA/600 Power On Hours : 8187 hours Power On Count : 41 count Host Reads : 1110 GB Host Writes : 2437 GB Temperature : 32 C (89 F) Health Status : Good Features : S.M.A.R.T., 48bit LBA, NCQ, TRIM, DevSleep
Over time grows. Suspect we will see more fail totally. No more yet.
We purchased 55 3070s December 2019. So far 15 of them had to have the harddrives replaced. Half of them are currently not being used due to Covid so who knows how many will start failing when users start using them again.
I bought two open box 7070 Ultras and did not make it 5 days before the error. I reloaded Win10 64 and it lasted 3 days. Sent them in and were replaced. When I went to install RMM and AV and clean bloatware installed from image I rebooted and got no drive found. Two more replacements coming to me on Monday. This is bad when they will not confirm they have a issue thats affected models from 2019 to present. Yes, all latest drivers and BIOS.
So - if the system sometimes fails to boot then boots again properly later - is it a temperature (ventilation or fan) issue?
SSDs can run quite hot & will definitely not work properly when overheated. (Neither will traditional electromechanical drives but they don't seem to be as sensitive to overheating, probably because they're metal contruction rather than sitting in a plastic cocoon).
It is possible to run HDScan on these systems & find out what SMART is recording by way of running / maximum temperature on the drives?
Also check for LOOSE CONNECTIONS on both ends of the data & power cables connecting the drive to the motherboard. (A squirt of contact cleaner whilst you have the cable out won't hurt & might well fix the thing if there is no indication of overheating in SMART) If the connections are "wobbly", replace the cable; it's not worth fighting with intermittent contacts & cables are cheap.
CallBrady
16 Posts
1
April 27th, 2020 07:00
They only sent hard drives. I requested blank ones and rebuilt myself. No mobo.
All systems with this replacement have worked without issue.
Do note: If you install Windows 10 from scratch, go immediately into devmgmt.msc, expand Storage Controllers, and then right click on the storage controller and update driver. I consistently got BSODs after a fresh Windows 10 until I did this.
MSP2020
11 Posts
0
April 27th, 2020 07:00
Hi Speedstep,
I want to clarify for my issue:
- PC is running fine no issues
- Randomly PC goes to BSOD
- Reboots and goes to Dell Support Assist, no hard drive detected. Error code: 2000-0141
- If we power down PC, and turn it back on, it works
I don't want everyone on this thread thinking the SSD's are just failing and are 100% dead, cause once you reboot machine it comes back online like nothing is wrong. CHKDSK and Dell Support assist running tests against drives show no issues. SFC and DISM come back clean, no corruption.
MySiteLTD
2 Posts
0
June 8th, 2020 01:00
Yep very same issues here with SK Hynix NVme ssd's. We bought 12 in a batch and all have the same issue now after a week of use. DELL replaced 6 SSD's so far and all working fine.Just logged another two failures this am with DELL and another two pc's to collect tomorrow as doing very same. Its only 12 machines but it takes an hour to collect them then an hour to backup/clone then an hour on to DELL each time we need one replaced and then an Hour to clone back SSD and an hour travel to drop it back. Thats a lot of wasted time. Surely could they not send out one of their engineers to clone the drive to new hardware? Would save me a load of time travelling. In fairness though. This is the first time in 20 years dealing with Dell that I have had a bad batch of units. Unfortunately it had to be the Harddrives which are awkward due to custom app installation etc... so takes a lot of time.
Great support mind you and still will choose DELL.
Leo
speedstep
9 Legend
•
47K Posts
0
June 8th, 2020 03:00
How to Run the Hard Drive Disk Self Test (DST) on a Dell™ Computer
Summary
Running the Disk Self Test (DST) On Dell™ Desktop Computers
Running the Disk Self Test (DST) on Dell™ Portable Computers
Run the Disk Self Test (DST) from the Resource CDThe Dell Disk Self Test (DST) is a hard disk drive diagnostic tool that tests the hard disk drive in a Dell computer.
When using a Dell computer, one or more of the following symptoms may occur:
MySiteLTD
2 Posts
0
June 9th, 2020 09:00
Hi Speedstep and thanks for this but all that was done prior to Dell call. Even removed They are aware this is a bulk issue so replacing each drive without question once the diags are run as you mention. Just a bad Batch of silicon from Hynix. Cant complain as Sh1$ happens and DELL are very helpful. Engineering are aware too as I have raised it with them and the associated case numbers 9 of the 12 machines done so only 3 to go.
Leo
Source One
1 Message
0
June 18th, 2020 14:00
I have a client I sold 6 of the 3070 SFF units to at the end of 2019, same specs, i5, 8GB RAM, 256 NVMe SSD, and at least 3 or 4 have encountered the error. Google brought me to this thread.
Are the replacement drives from Dell working well? Or is the jury still out? This has happened about a half dozen times to one user in particular, and I am about to open a case with Dell since BIOS update did not resolve. I made some changes to power settings in BIOS just now as a troubleshooting measure, but it sounds like, as I suspected, its just a bad batch of drives from the end of year time-frame.
Any feedback on what you have encountered with the replacement drives would be great.
Thanks!
donm4599x
2 Intern
•
478 Posts
1
June 18th, 2020 14:00
@Source One
Did Dell ever own up to this? Or just deny it?
I'm wondering if they bought a huge bunch of bad drives, and don't want to take the $ hit for it.
Shalom
CallBrady
16 Posts
1
June 18th, 2020 15:00
I have no doubt it was a bad batch of drives. We have replaced eight out of our nine drives that we bought, and have never had a replaced drive fail. I just started working with a Dell technician today, and they are finally asking that I send them one of the failed drives. I had asked for that many times before but had never been successful.
bails13345
1 Message
0
July 16th, 2020 15:00
i got same issue
3 of out 10 have this
optiplex 3060
06/2019
CallBrady
16 Posts
0
September 8th, 2020 05:00
After replacing hard drives on all 9 systems over the course of a year, we THOUGHT the issue was resolved. We'd never seen a repeat issue. Until today. (September 8, 2020)
A system that had hard drive failure errors in February began again today. This time rebooting has no impact whatsoever. Working with Dell to determine the next steps.
ATCMSP
3 Posts
0
November 6th, 2020 11:00
Wow I am glad I found this thread. We purchased 2 SSF 3070 in October 2020 and have been battling with the same thing. Of course it has to be a new customer so right out of the gate we look bad.
If I've read everything correctly it appears that the drives are the cause?
Dell is telling me that its a software issue but its not, one of the machines has been wiped and rebuilt from scratch and it did it within 1 day of the rebuild. I just kept it in the server room monitoring it and it did the same thing.
j280zees
5 Posts
0
November 24th, 2020 13:00
I also suspect a bad batch of SSD drives; SK hynix SC401 SATA 512GB. This is my experience hope it helps.
Only one drive has really truly failed so far so I am closely watching the other W10 event logs. System ID 2 Application ID 508 will start to show failing drive. Long hangs, slow operations and crashes. Dell diagnostics show NO issues until the drive is failing with lost sectors. We replaced the drive with a Samsung SSD 970 EVO Plus. Did not open a ticket with Dell even though we have Pro warranty. The OS hosts a validated lab application so sending into Dell was not an option.
Started watching closely after several odd crashes and at first though it was the BIOS. Updated and checked the SATA drive under linux USB boot key. This reveled non zero Uncorrectable Error Count; many of the drives with hundreds of errors. No SMART or DIAG alerts. These are growing on almost all drives with some more than others. Updated all BIOS at the time to 1.4.2.
We have a lab with dozens of SFF Optiplex 7060 running 24x7 for +18 months (+10,000 hours) The one failed drive was imaged before the major crash so it could be restored to the new SSD. It has been running fine for months now. It was the drive.
There a many ways a drive can fail and this seems isolated to an older batch of drives. Time will tell so it is good to know what to watch for and be prepared with a good disk image in case you get surprised.
CrystalDiskInfo sample from Aug
----------------------------------------------------------------------------
(01) SK hynix SC401 SATA 512GB
----------------------------------------------------------------------------
Model : SK hynix SC401 SATA 512GB
Firmware : 90000121
Serial Number : EJ92N040010xxxxxx
Disk Size : 512.1 GB
Buffer Size : Unknown
Queue Depth : 32
# of Sectors : 1000215216
Rotation Rate : ---- (SSD)
Interface : Serial ATA
Major Version : ACS-3
Minor Version : ----
Transfer Mode : SATA/600 | SATA/600
Power On Hours : 8187 hours
Power On Count : 41 count
Host Reads : 1110 GB
Host Writes : 2437 GB
Temperature : 32 C (89 F)
Health Status : Good
Features : S.M.A.R.T., 48bit LBA, NCQ, TRIM, DevSleep
Over time grows. Suspect we will see more fail totally. No more yet.
BB 100 100 __1 000000000000 Reported Uncorrectable Errors
BB 100 100 __1 00000000001C Uncorrectable Error Count
BB 100 100 __1 0000000001D5 Uncorrectable Error Count
BB 100 100 __1 00000000027D Uncorrectable Error Count
SMGJohn
1 Message
0
December 1st, 2020 13:00
We're having the same issue.
We purchased 55 3070s December 2019. So far 15 of them had to have the harddrives replaced. Half of them are currently not being used due to Covid so who knows how many will start failing when users start using them again.
MCGtek
2 Posts
0
May 1st, 2021 22:00
I bought two open box 7070 Ultras and did not make it 5 days before the error. I reloaded Win10 64 and it lasted 3 days. Sent them in and were replaced. When I went to install RMM and AV and clean bloatware installed from image I rebooted and got no drive found. Two more replacements coming to me on Monday. This is bad when they will not confirm they have a issue thats affected models from 2019 to present. Yes, all latest drivers and BIOS.
bj11213
77 Posts
0
May 3rd, 2021 07:00
So - if the system sometimes fails to boot then boots again properly later - is it a temperature (ventilation or fan) issue?
SSDs can run quite hot & will definitely not work properly when overheated. (Neither will traditional electromechanical drives but they don't seem to be as sensitive to overheating, probably because they're metal contruction rather than sitting in a plastic cocoon).
It is possible to run HDScan on these systems & find out what SMART is recording by way of running / maximum temperature on the drives?
Also check for LOOSE CONNECTIONS on both ends of the data & power cables connecting the drive to the motherboard. (A squirt of contact cleaner whilst you have the cable out won't hurt & might well fix the thing if there is no indication of overheating in SMART) If the connections are "wobbly", replace the cable; it's not worth fighting with intermittent contacts & cables are cheap.