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52148
First boot up out of the box
Been a while since I had a new Windows machine and already starting to think I made a mistake switching away from Apple.
I have a new Dell G5 gaming laptop 15inch, just taken it out the box and trying to start it for the first time. I’ve set up the language, keyboard and WiFi ok but now seem to have hit a wall. It’s been stuck on a page for about an hour now with a message ‘Now we have some important setup to do’. I have a spinning wheel but no other indication that it’s doing anything. Is this normal for a first power up? Don’t want to force a restart in case I’m interrupting something.
Thanks
Mark
bacillus1
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410 Posts
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October 2nd, 2020 13:00
nyc10036
4 Operator
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5.6K Posts
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October 2nd, 2020 13:00
It is probably downloading and installing lots of Windows updates.
Depending on which version of Windows 10 Home is on the hard drive, it may also be going from 1909 to 2004.
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Kflash08
3 Apprentice
3 Apprentice
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559 Posts
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October 2nd, 2020 17:00
Perhaps the Windows setup wizard hit a snag? Shouldn't take more than 5 minutes to completely finish the setup wizard. I usually skip connecting to a WiFi network so that I can bypass the mandatory Microsoft account sign-in step and create a local account instead, so I'm skipping a few things there.
Cobbie911
3 Posts
1
October 2nd, 2020 23:00
So I left it over night and it seems to have sorted itself out. I guess as suggested it was downloading updates in the background. Shame it doesn’t display a progress indicator to reassure you it’s doing something.
Thanks for everyone’s help.
Dell-SimranC
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October 2nd, 2020 23:00
Thanks for letting us know We'll archive this thread this. Should you need any assistance, feel free to reach out to us.
nyc10036
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October 3rd, 2020 06:00
@Cobbie911
Shutdown.
Boot up again.
Make sure everything works.
Run Disk Cleaner with System Files option to rid the hard drive of leftover files.
Cliff M
1 Message
1
November 27th, 2020 17:00
Hey, I just unboxed my Dell G5 15 and I am facing the same issue. The setup process has stuck at “Now we have some important setup to do”. Tried restarting but no help. Unsure of what is to be done. Please suggest. Regards, Cliff.
nyc10036
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November 27th, 2020 19:00
@Cliff M
Contact Dell and request a return for full refund.
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UdayK
3 Posts
1
December 1st, 2020 18:00
Got mine delivered today and I am running into the same issue. Been plugged in for last hour showing the same message “Now we have some ....”
Looks like all G5’s have this problem. Did not run into this with my XPS which I purchased last November.
Cobbie911
3 Posts
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December 2nd, 2020 02:00
it takes an age to setup first time around. In my case it was the evening so I left it over night. Just leave it to run.
UdayK
3 Posts
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December 2nd, 2020 06:00
It came back after 3 hrs last night and was able to finish setting up my laptop last night
rckytop
1 Message
1
December 3rd, 2020 13:00
Same problem, but I got to the point where I needed to put in my account password. I should have bypassed wifi like another user suggested. I'll wait until morning to see if anything has changed.
Very frustrated.
Ez Bacchus
1 Message
1
December 4th, 2020 17:00
Same thing with my g3 I opened tonight. Froze on the account page then froze again on the meet cortana page after I had to hard reset. Reset again and it seems to be working on the 3rd try. Not a good sign though.. Might return it. Also it's getting pretty hot for the first time being used
Fanak
1 Message
1
December 4th, 2020 19:00
Oh no!! It’s just happened to me 🤦🏻
Im so frustrated!! What did you guys do finally?
Sdline
1 Message
0
December 21st, 2020 08:00
Stuck at the same place on G3