Hi @MFattal 

Could you please explain issue scenario to us so we can try to replicate issue at our end.

Good if you can share the SupportAssist log file to me over private message.

Log Location - C:\ProgramData\SupportAssist\Client\Agent\logs\ApplicationLogs

I have faced the same issue while trying to open SupportAssist.
I will upload logs from SupportAssistAgent.log soon.

@chba1234 please share the log file as attachment over private message to me and log file which you have share that say full package of SupportAssist yet to install.

Once check SupportAssist installed size under control panel.

I managed to resolved the issue through simple steps:

1) Go to Setting -> Apps & features.
2) Search "SupportAssist" -> expand and click Advance options.
3) Choose Repair and afterwards Rest.
4) Finally, SupportAssist will start to response.

It worked for me 

Unfortunately I reinstalled windows to fix the problem. Please note that repairing and uninstalling Support Assist had no effect. 

Kindly check my problem with OC controls that are dead with or without a reinstall of windows. All I need is a copy of the OC folder in c drive. This worked before. 

I have three identical Dell Optiplex 3060s, and they ALL were experiencing this issue with Support Assist.

I tried:
- Rebooting
- Uninstalling/ReInstalling Support Assist
- Making sure that ALL versions of Support Assist were uninstalled

Finally I gave up and went to the Dell web page to download the driver updates I wanted.  Interestingly, when I went to the web page and used the "find my drivers" option, the Dell web page didn't see that Support Assist was installed.  It had me download a new installer.  When I did that, it told me that my Support Assist was up-to-date, so dead end there too.

I then updated the BIOS and Chipset drivers manually.  AFTER doing that, and rebooting, Dell Support Assist would run without the "an unexpected issue" error.  It found, downloaded, and installed 3 additional drivers on all three machines.

I don't know whether it was the BIOS or the Chipset update (or a combination of both) that fixed it for me.  

Might be worth a shot for those continuing to have issues.

Having same issue. did a fresh install, repair, reset, restart. i'm not planning on doing a fresh install of windows. don't really want to for this. I'm using an Alienware 15R4

after i did a repair and reset, this is my log file

2021-01-31 13:39:46,635 [3.8.1.22] [12576 - 5] ERROR Dell.Services.SupportAssist.Communication.CommunicationClient - Name client connection failed: The operation has timed out.
2021-01-31 13:39:46,647 [3.8.1.22] [12576 - 5] INFO Dell.Services.SupportAssist.Communication.CommunicationClient - Name client connection closed sucessfully.
2021-01-31 13:39:46,648 [3.8.1.22] [12576 - 5] INFO Dell.Services.SupportAssist.Communication.CommunicationClientHelper - Client connection status: False
2021-01-31 13:39:51,654 [3.8.1.22] [12576 - 5] INFO Dell.Services.SupportAssist.Communication.CommunicationClientHelper - Processing client request completed.
2021-01-31 13:39:52,099 [3.8.1.22] [12576 - 6] ERROR SupportAssistAppWire.Program - Error occurred when downloading The request was aborted: Could not create SSL/TLS secure channel.
2021-01-31 13:44:09,901 [3.8.1.22] [26208 - 5] INFO Dell.Services.SupportAssist.Communication.CommunicationClientHelper - Processing client request started.
2021-01-31 13:45:09,930 [3.8.1.22] [26208 - 5] ERROR Dell.Services.SupportAssist.Communication.CommunicationClient - Name client connection failed: The operation has timed out.
2021-01-31 13:45:09,931 [3.8.1.22] [26208 - 5] INFO Dell.Services.SupportAssist.Communication.CommunicationClient - Name client connection closed sucessfully.
2021-01-31 13:45:09,932 [3.8.1.22] [26208 - 5] INFO Dell.Services.SupportAssist.Communication.CommunicationClientHelper - Client connection status: False
2021-01-31 13:45:14,936 [3.8.1.22] [26208 - 5] INFO Dell.Services.SupportAssist.Communication.CommunicationClientHelper - Processing client request completed.
2021-01-31 13:45:15,383 [3.8.1.22] [26208 - 6] ERROR SupportAssistAppWire.Program - Error occurred when downloading The request was aborted: Could not create SSL/TLS secure channel.

FYI: The forum thinks P I P E is a bad word and i had to remove it out of every line in the log when i put it on here. 

Hi @Jaybone5K 

Please try to enable TSL 1.2 on your system and check this issue.

Please refer below steps:

• Open the Tools menu (select the cog near the top-right of Internet Explorer 10), then choose Internet options:
• Select the Advanced tab.
• Scroll down to the Security section at the bottom of the Settings list.
• Select Use TLS 1.1 and Use TLS 1.2.
• For extra security, deselect Use SSL 3.0. When complete, your settings should match the following: Selected: Use TLS 1.
• Selected: Use TLS 1.0, Use TLS 1.1 and Use TLS 1.2
• Not selected: Use SSL 2.0 and Use SSL 3.0
• Select Apply.
• Select OK.

Those were previously done and i just checked to confirm they were done already. still same issue.

Dell pls fix your Support Assist its so bad and i could tell there was not a lot of effort put into this new 3.8.1 supportassist version. i cant even update my stuff properly. I end up manually updating stuff either from dell update or from the website because your support assist is awful not trying to be rude but its Awful.

same issue here. tried to post the log and it was too long, and then when i shortened it was told i used "a bad word, pi*pe, in the body of your post. Please clean up the body before posting."

Seriously folks. This is ridiculous.

I noticed that the updates weren't working. Found more updates manually. And now, Outlook doesn't want to work properly.

Same issue. Dm'd the Dell rep on here with the log, also filed a support case.

So far support case has said "uninstall, reboot, redownload, relaunch" 

Which I did. But same error. 

Got the same problem new machine Dell G3 15 3500 , it shows error while scanning for updates in the support assist application and unable to retrieve inventory error in dell update application.
Both these applications are updated to the latest versions

-V

Hello Friends:

SupportAssist application (ver. 3.8.1) is failing to open, all of a sudden. Upon launching, the black screen hovers for a few minutes, eventually displaying the message:

"We ran into an unexpected Issue with Support Assist. Restart your PC and try again later."

I re-started my PC, and made additional attempts to launch the application, which it failed again, exhibiting the same failure message.

Man, I hate this!

My system::

Alienware Aurora R7- i7-8700K 3.70Ghz; 16.0GB RAM; Windows 10-Pro 64; Seagate FireCuda 510 M.2 PCIe NVMe SSD 1TB; nVidia GeForce GTX-1080; Dell U2720Q monitor