Inspiron 5585 doing updates every day

Question

All of my exams are online. EVERY TIME I turn on my laptop it tries to do some scan and shows a service tag. It has done this countless times over the last few months. I've called Dell, my fiance has called, my mother in law.. all they do is God knows what and I still have the same issues. They did a factory reset at one point and then I had to do another one... nothing has solved this issue. My grandpa had to send me HIS brand new laptop, after buying me a BRAND NEW laptop, because my exams are an hour long and if I'm not in within 15 minutes, I fail or I have an hour to drive to my school which is an hour away. See the problem here? I would literally fail out of nursing school if this Inspiron 5585 was the only laptop I had. The update goes on for about 10 minutes, then it says 'cleaning up, don't turn your computer off' and loads for another 15 minutes, then it finally gets to 100% and sits there loading for another 15 minutes. This is 40 minutes! I don't have 40 minutes to wait around on a one hour exam and I certainly don't have 40 minutes to wait around EVERY time I need to use my laptop. So basically, I have a brand new laptop just sitting around that I can't use while my grandpa goes without the laptop he bought for himself. I'm at my wits end with this Inspiron and honestly just want a refund at this point but we all know that won't happen. He bought the one year extended warranty and nothing has been resolved within the year, after multiple attempts. I have no clue what else to do besides buy ANOTHER laptop that isn't from Dell.

DELL-Cares · Answer

Hi cactusblossom,

I understand you're disappointed as the issue is not resolved yet. We regret the inconvenience caused in this case.

We have reached out to you on private message regarding this issue. Please do check and share the requested details so that we can proceed further.

Also, keeping your privacy in mind please delete the tag from public viewing.

DELL-Cares · Answer

Hi, we have not heard back from you in the last few days regarding the issue reported. Feel free to respond so that we can assist you further.

The case will be active for the next 24 hours, however, you can always reach out if you need help. Have a nice day.

Inspiron

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