Unsolved
12 Posts
1
5993
XPS 13 9300 (2020) drops ethernet
Have tried two different USB-C hubs (Belkin and HooToo, links below) but ethernet (and internet) keeps dropping every half-hour to an hour. The network/internet icon on task bar would show "Not Connected" all of a sudden, even though the ethernet RJ45 jack LED light on the USB-C hub still flashes green (normal and connected). It's very troublesome especially during Zoom meetings!
Unplugging the USB-C hub and re-plugging it in would bring the ethernet back but the frequent needs to re-connect is unbearable.
Unfortunately this is the part of the home office without WiFi signal so need to use physical cable.
Does anyone have same experience / have solution?
I actually have two XPS 13 (2020) at home and connection is stable for the other one (using Belkin USB-C hub)
Appreciate your help on this.
USB-C hubs:
Vincentvbg
1 Message
0
January 13th, 2022 06:00
I'm having the exact same issue. Changing the adapter settings didn't work for me either.
I now have my network connected over an additional hub and it seems to work fine...
Laptop --> HP USB-C docking --> USB Hub (with 3x USB 3 + ethernet) --> LAN
florism
3 Posts
0
February 7th, 2022 00:00
see my original post here https://www.dell.com/community/XPS/XPS-13-9310-2020-drops-ethernet/td-p/7756073/page/2
Guess I have a solution!
I had some long-lasting video conferences today and have some really good news...no disconnect issues anymore! Looks like this driver https://www.realtektreiber.de/en/realtek-usb-fe-gbe-ethernet-controller-driver-download-update/ fixed the problem completely!
To be precise:
Realtek USB GBE Ethernet Controller Driver for Windows, update time 2021/06/25
Furthermore, these are my setting for my Realtek USB GBE Family Ethernet Controller which do not solve the problem itself:
adaptive link speed -> disabled
energy efficient ethernet -. disabled
green ethernet -> disabled
speed & duplex -> auto negotiation
Already informed Dell
ztec
1 Rookie
1 Rookie
•
12 Posts
0
March 4th, 2022 04:00
What seems to have worked for me is:
Disable Energy-Efficient Ethernet AND Wake on magic packet
My driver version is 10.48.914.2021.
ztec
1 Rookie
1 Rookie
•
12 Posts
0
March 8th, 2022 01:00
Scratch that, still getting drops. Read this "fix" on another thread and haven't had any disconnects for 4 days:
Go into BIOS>Pre-boot> Disable MAC Address Pass-Through.
Seems to cause a conflict when enabled.