So something connected to a USB3 port is waking the PC. Disconnect all USB devices, one at a time until you figure out which one is the culprit, possibly/probably the mouse.
My (wireless) USB mouse has an on/off switch on the bottom. So I turn the mouse off before I want PC to sleep. Helps save the batteries and this way, if I bump the mouse or shake my desk, the PC doesn't wake up...
If your mouse doesn't have a switch, you can open the Mice/Pointing Devices entry in Device Manager. Double-click the HID mouse entry, and click its Power Management tab. Uncheck the box "Allow this device to wake the PC". That will stop accidental wake-ups, but now you'll have to press a key on keyboard to wake PC.
@RoHe Thanks again for your help. For whatever reason it is the keyboard that is preventing the system from going into a sleep state. I was able to test with another keyboard I have, and it worked fine. As soon as I connect the Dell supplied keyboard (regardless of which USB input it is plugged into) it refuses to sleep.
@LennyLive If the PC is still under warranty, maybe Dell will replace the keyboard for you.
Or, you could just uncheck that box in Device Manager allowing keyboard to wake PC, and leave that box for the mouse checked so you can wake it that way...
Could be a pending Scheduled event, or a Windows-Update that wants to install once it is idle . Doesn't hurt to run Windows-Update (and reboot as requested) until it is completely "Up to Date".
After you check all that ... as a last resort ... there is a special command you can run.
@Tesla1856@RoHe Thank you for the replies. System is running on Win10 and is current on all updates.
Running command "pwercfg -lastwake" as admin returns the following:
Wake History Count - 1 Wake History [0] Wake Source Count - 1 Wake Source [0] Type: Device Instance Path: PCI\VEN_8086&DEV_06ED&SUBSYS_09C51028&REV_00\3&11583659&0&A0 Friendly Name: Intel(R) USB 3.1 eXtensible Host Controller - 1.10 (Microsoft) Description: USB xHCI Compliant Host Controller Manufacturer: Generic USB xHCI Host Controller
Running the command "powercfg /requests" retutns-
DISPLAY: None.
SYSTEM: None.
AWAYMODE: None.
EXECUTION: None.
PERFBOOST: None.
ACTIVELOCKSCREEN: None.
Once again, I appreciate your help figuring this out!
During my own troubleshooting I had thought it might be the mouse, so I had disabled it from waking in the power management tab but had the same results. That only leaves the keyboard as those are the only two items, I have connected via usb. I'll do some testing with the keyboard and mouse and report back.
@Tesla1856@RoHe Thank you for the replies. System is running on Win10 and is current on all updates.
1. Running command "powercfg -lastwake" as admin returns the following:
2. Running the command "powercfg /requests" returns:
3. Once again, I appreciate your help figuring this out!
1. Doesn't that mean the "lastwake" was due to something on that port (like mouse or keyboard) ? In that case, isn't that expected and normal?
2. Looks fine, right?
3. I was just trying to get you started (in what I thought) might be the right direction.
For me, when my Aurora-R6 was doing this, it was the USO thingy. I was able to correct it with this command and some switch (and then doing some previously hidden, but now pending Windows-Updates that popped-up).
Anyway, now my Aurora-R6 sleeps fine. It also awakens at 3am to do it's Daily Macrium-Reflect backup (and then goes back asleep). Every once-in-a-while (rarely), I notice it's not Sleeping and there is always an Update that needs to run.
I suggest you move your mouse and keyboard to the USB-2.0 ports (if you have some).
Also, be sure "Intel Ready Mode" is off in BIOS, and uninstall the "Intel Ready Mode" Windows-App if you have it installed.
Have a look at programs and processes that are running in the background (maybe even in Task-Tray). The computer will not fall-asleep if it thinks it was work to do.
RoHe
10 Elder
•
45.2K Posts
1
February 16th, 2022 18:00
So something connected to a USB3 port is waking the PC. Disconnect all USB devices, one at a time until you figure out which one is the culprit, possibly/probably the mouse.
My (wireless) USB mouse has an on/off switch on the bottom. So I turn the mouse off before I want PC to sleep. Helps save the batteries and this way, if I bump the mouse or shake my desk, the PC doesn't wake up...
If your mouse doesn't have a switch, you can open the Mice/Pointing Devices entry in Device Manager. Double-click the HID mouse entry, and click its Power Management tab. Uncheck the box "Allow this device to wake the PC". That will stop accidental wake-ups, but now you'll have to press a key on keyboard to wake PC.
LennyLive
6 Posts
0
February 16th, 2022 20:00
@RoHe Thanks again for your help. For whatever reason it is the keyboard that is preventing the system from going into a sleep state. I was able to test with another keyboard I have, and it worked fine. As soon as I connect the Dell supplied keyboard (regardless of which USB input it is plugged into) it refuses to sleep.
Thank you.
RoHe
10 Elder
•
45.2K Posts
0
February 17th, 2022 09:00
@LennyLive If the PC is still under warranty, maybe Dell will replace the keyboard for you.
Or, you could just uncheck that box in Device Manager allowing keyboard to wake PC, and leave that box for the mouse checked so you can wake it that way...
Tesla1856
8 Wizard
•
17.3K Posts
0
February 15th, 2022 21:00
Could be a pending Scheduled event, or a Windows-Update that wants to install once it is idle . Doesn't hurt to run Windows-Update (and reboot as requested) until it is completely "Up to Date".
After you check all that ... as a last resort ... there is a special command you can run.
https://docs.microsoft.com/en-us/windows-hardware/design/device-experiences/powercfg-command-line-options
At an elevated Command prompt, I think it is: powercfg /requests
See what it says.
IIRC, it is sometimes a confused USO (Update Session Orchestrator).
RoHe
10 Elder
•
45.2K Posts
1
February 16th, 2022 12:00
@LennyLive
LennyLive
6 Posts
0
February 16th, 2022 18:00
@Tesla1856 @RoHe Thank you for the replies. System is running on Win10 and is current on all updates.
Running command "pwercfg -lastwake" as admin returns the following:
Wake History Count - 1
Wake History [0]
Wake Source Count - 1
Wake Source [0]
Type: Device
Instance Path: PCI\VEN_8086&DEV_06ED&SUBSYS_09C51028&REV_00\3&11583659&0&A0
Friendly Name: Intel(R) USB 3.1 eXtensible Host Controller - 1.10 (Microsoft)
Description: USB xHCI Compliant Host Controller
Manufacturer: Generic USB xHCI Host Controller
Running the command "powercfg /requests" retutns-
DISPLAY:
None.
SYSTEM:
None.
AWAYMODE:
None.
EXECUTION:
None.
PERFBOOST:
None.
ACTIVELOCKSCREEN:
None.
Once again, I appreciate your help figuring this out!
LennyLive
6 Posts
0
February 16th, 2022 19:00
During my own troubleshooting I had thought it might be the mouse, so I had disabled it from waking in the power management tab but had the same results. That only leaves the keyboard as those are the only two items, I have connected via usb. I'll do some testing with the keyboard and mouse and report back.
Tesla1856
8 Wizard
•
17.3K Posts
0
February 16th, 2022 20:00
1. Doesn't that mean the "lastwake" was due to something on that port (like mouse or keyboard) ? In that case, isn't that expected and normal?
2. Looks fine, right?
3. I was just trying to get you started (in what I thought) might be the right direction.
For me, when my Aurora-R6 was doing this, it was the USO thingy. I was able to correct it with this command and some switch (and then doing some previously hidden, but now pending Windows-Updates that popped-up).
Anyway, now my Aurora-R6 sleeps fine. It also awakens at 3am to do it's Daily Macrium-Reflect backup (and then goes back asleep). Every once-in-a-while (rarely), I notice it's not Sleeping and there is always an Update that needs to run.
I suggest you move your mouse and keyboard to the USB-2.0 ports (if you have some).
Also, be sure "Intel Ready Mode" is off in BIOS, and uninstall the "Intel Ready Mode" Windows-App if you have it installed.
Have a look at programs and processes that are running in the background (maybe even in Task-Tray). The computer will not fall-asleep if it thinks it was work to do.
LennyLive
6 Posts
0
February 25th, 2022 13:00
The reached out to me and replaced the keyboard which did solve the issue. Thanks for your help troubleshooting.
RoHe
10 Elder
•
45.2K Posts
0
February 25th, 2022 18:00
Glad they replaced the keyboard for you and that solved things. It is an odd fix, but something for others to keep in mind if a PC won't sleep...
LennyLive
6 Posts
0
February 26th, 2022 08:00
I agree and I am still baffled, as the original keyboard functioned perfectly fine in all other respects. Glad to have it figured out though.