XPS 8940, power light stays on after shutdown

Question

So i went to startup my device one day and as i moved my finger to the power button i felt a static shock and the power LED lit up. My computer boots and works as normal but when i shut it down the power light stays lit. I've tried draining flea power a dozen times and i still have this issue. Was told by Dell tech support on the phone that it will resolve itself essentially. I don't want to have to unplug my computer everytime i shut it down so any help would be greatly appreciated.

Tesla1856 · Answer

Very strange. Is there an option in the BIOS that says something like 'keep USB ports enabled for charging portable devices even when computer is off' ? If so, try disabling it.

Tesla1856 · Answer

Well, static-electricity killing electronics (or even slightly reprogramming eproms) is a very real thing. Maybe something actually got permanently damaged.

I've seen (high voltage / low current) lightning blow a hole in my modem once, so I'm not so surprised with stuff like this any more.

gdebussac · Answer

Thanks for the response. Very strange indeed. I had a look in the BIOS and seen no such option. Tried plugging my phone in via the front USB ports when computer was powered off and there's no power running to them.

Freddy_Fcon_68 · Answer

I am having same issue, have not found a way to resolve this yet, any luck getting an answer?

XPS Desktops

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