Please check status of the AC adapter and battery health by follow steps below.
1. Power off system. Remove all peripherals (except AC adapter).
2. Power on system, quickly start tapping the F2 key continuously.
In the BIOS, AC adapter should be listed under the main tab or battery information. The adapter should say it type, if it says None or Unknown then it's an issue with the adapter, and most likely needs to be replace with a new genuine Dell adapter. Note: Please wiggle the adapter's end while checking it in the BIOS
The battery health should be listed under the Advanced tab or battery information. The battery health should say Your Battery Is Performing Normally or Excellent, any other message mean most likely the battery is faulty.
I am assuming you are in India. First of all check the warranty type. Go to support.dell.com and enter the service tag, Based on the warranty please dial one of the numbers below and ask for a Supervisor. If the order is within 30 days they can not deny refund.
XPS_Man
5 Practitioner
•
2.4K Posts
0
June 28th, 2022 05:00
Order is within 30 days
ask for refund
Shobhita
2 Posts
0
June 28th, 2022 06:00
Can you help me with the process as customer support here is not responding, they are asking me to wait only without any resolution.
AdrianG001
4 Operator
•
4K Posts
0
June 30th, 2022 01:00
Please check status of the AC adapter and battery health by follow steps below.
1. Power off system. Remove all peripherals (except AC adapter).
2. Power on system, quickly start tapping the F2 key continuously.
In the BIOS, AC adapter should be listed under the main tab or battery information. The adapter should say it type, if it says None or Unknown then it's an issue with the adapter, and most likely needs to be replace with a new genuine Dell adapter. Note: Please wiggle the adapter's end while checking it in the BIOS
The battery health should be listed under the Advanced tab or battery information. The battery health should say Your Battery Is Performing Normally or Excellent, any other message mean most likely the battery is faulty.
XPS_Man
5 Practitioner
•
2.4K Posts
0
June 30th, 2022 11:00
I am assuming you are in India. First of all check the warranty type. Go to support.dell.com and enter the service tag, Based on the warranty please dial one of the numbers below and ask for a Supervisor. If the order is within 30 days they can not deny refund.