As your system is four years old or more, the battery probably was failing.
Is the replacement a genuine Dell battery, such as these from Parts-People? Non-Dell batteries are a gamble. Users often have problems when using non-Dell replacement batteries, as many are poor quality. There are many counterfeit batteries with Dell logos, so buy from a reputable source such as Dell or Parts-People.
Open an Administrator CMD prompt (CMD, run as Administrator). Paste this command, and then press Enter: powercfg /batteryreport
That will show a figure for the designed battery capacity (when new) and the current capacity.
You can also run Dell Diagnostics: Immediately after pressing the power button to turn on the laptop (or after clicking the Reboot command), press and hold F12 to enter the One Time Boot Menu, select Diagnostics and press Enter. The Dell Diagnostics will test major hardware components.
Hold F2 while booting, to enter BIOS. See if the charger is recognized.
System report was negative. Battery capacity is 31,312 mWh. This occurred occurred after running all the recommended updates. I tried downgrading the bios but it didn’t help.
You did not answer my question nor did you post full results of the battery report or say whether charger is recognized in BIOS. The only way we can diagnose issues is if users provide detail.
Is the replacement battery a genuine Dell battery?
Is the AC adapter a genuine Dell adapter?
Is the AC adapter recognized in BIOS?
Post results of the battery report, original capacity and current capacity
Check Power & Sleep Settings to see what system is set to do when on battery power
Did this issue begin recently? Did the system run normally on battery power prior to that?
Also, it's worth trying a reset:
Disconnect the AC adapter.
Disconnect the battery.
Press and hold the power button for 30 seconds to discharge any residual electricity.
The original battery is a Dell. The replacement battery isn't. The battery report was similar.The AC adapter is a genuine Dell. The Adapter is recognized in the bios. I reset the power and sleep to default. I tried disconnecting the battery and adapter and holding the power button. That didn't help.
I recently reformatted. I discovered that booting in safe mode seems to solve the problem.
Battery report
COMPUTER NAME
DESKTOP-IFIM3FP
SYSTEM PRODUCT NAME
Dell Inc. Latitude 5290 2-in-1
BIOS
1.22.0 07/07/2022
OS BUILD
22621.1.amd64fre.ni_release.220506-1250
PLATFORM ROLE
Mobile
CONNECTED STANDBY
Supported
REPORT TIME
2023-01-26 17:23:53
Installed batteries
Information about each currently installed battery
BATTERY 1
NAME
DELL X16TW74J
MANUFACTURER
LGC-LGC5.44
SERIAL NUMBER
1288
CHEMISTRY
LION
DESIGN CAPACITY
41,998 mWh
FULL CHARGE CAPACITY
31,312 mWh
CYCLE COUNT
-
Recent usage
Power states over the last 3 days
START TIME
STATE
SOURCE
CAPACITY REMAINING
2023-01-24 12:33:20
Active
AC
100 %
31,312 mWh
12:34:49
Active
Battery
100 %
31,312 mWh
12:34:52
Active
AC
100 %
31,312 mWh
12:35:05
Active
Battery
100 %
31,312 mWh
12:35:10
Active
AC
100 %
31,312 mWh
12:56:02
Connected standby
AC
100 %
31,312 mWh
12:56:32
Suspended
100 %
31,312 mWh
13:27:20
Active
AC
100 %
31,312 mWh
13:27:20
Suspended
100 %
31,312 mWh
13:32:58
Active
AC
100 %
31,312 mWh
13:32:58
Suspended
100 %
31,312 mWh
13:34:43
Active
AC
100 %
31,312 mWh
13:51:00
Suspended
100 %
31,312 mWh
13:58:37
Active
AC
94 %
29,435 mWh
13:59:00
Suspended
95 %
29,746 mWh
2023-01-25 06:24:08
Active
AC
100 %
31,312 mWh
06:32:27
Connected standby
AC
100 %
31,312 mWh
06:32:31
Active
AC
100 %
31,312 mWh
06:35:59
Battery changed
AC
-
-
06:35:59
Suspended
-
-
06:38:19
Battery changed
AC
100 %
31,312 mWh
06:38:19
Active
AC
100 %
31,312 mWh
06:57:51
Battery changed
AC
-
-
06:57:51
Active
AC
-
-
06:58:28
Battery changed
AC
100 %
31,312 mWh
06:58:28
Suspended
100 %
31,312 mWh
07:15:19
Active
AC
100 %
31,312 mWh
07:15:59
Battery changed
AC
-
-
07:15:59
Active
AC
-
-
07:26:00
Suspended
-
-
07:28:01
Battery changed
AC
100 %
31,312 mWh
07:28:01
Active
AC
100 %
31,312 mWh
07:36:55
Connected standby
AC
100 %
31,312 mWh
08:06:31
Active
AC
100 %
31,312 mWh
08:11:35
Connected standby
AC
100 %
31,312 mWh
08:44:09
Active
AC
100 %
31,312 mWh
08:49:16
Connected standby
AC
100 %
31,312 mWh
10:41:30
Active
AC
100 %
31,312 mWh
10:41:55
Battery changed
AC
-
-
10:41:55
Suspended
-
-
10:46:14
Battery changed
AC
100 %
31,312 mWh
10:46:14
Active
AC
100 %
31,312 mWh
10:58:33
Connected standby
AC
100 %
31,312 mWh
16:57:59
Active
AC
100 %
31,312 mWh
17:12:51
Connected standby
AC
100 %
31,312 mWh
2023-01-26 15:42:11
Active
AC
100 %
31,312 mWh
15:48:14
Connected standby
AC
100 %
31,312 mWh
16:04:22
Suspended
100 %
31,312 mWh
16:55:45
Active
AC
100 %
31,312 mWh
17:03:50
Connected standby
AC
100 %
31,312 mWh
17:19:45
Active
AC
100 %
31,312 mWh
17:23:52
Report generated
AC
100 %
31,312 mWh
Battery usage
Battery drains over the last 3 days
START TIME
STATE
DURATION
ENERGY DRAINED
2023-01-24 12:34:49
Active
0:00:03
-
-
12:35:05
Active
0:00:05
-
-
Usage history
History of system usage on AC and battery
BATTERY DURATION
AC DURATION
PERIOD
ACTIVE
CONNECTED STANDBY
ACTIVE
CONNECTED STANDBY
2022-12-12 - 2022-12-19
-
-
1:49:36
4:00:42
2022-12-19 - 2022-12-26
-
-
-
-
2022-12-26 - 2023-01-02
-
-
1:00:59
0:17:59
2023-01-02 - 2023-01-09
-
-
-
-
2023-01-09 - 2023-01-16
-
-
-
-
2023-01-17
-
-
-
-
2023-01-18
0:01:12
-
0:17:24
0:00:44
2023-01-19
-
-
-
-
2023-01-20
-
-
0:13:34
4:17:41
2023-01-21
-
-
-
-
2023-01-22
-
-
-
-
2023-01-23
-
-
-
-
2023-01-24
0:00:08
-
0:39:09
0:00:30
2023-01-25
-
-
1:29:11
15:40:56
Battery capacity history
Charge capacity history of the system's batteries
PERIOD
FULL CHARGE CAPACITY
DESIGN CAPACITY
2022-12-12 - 2022-12-19
26,995 mWh
41,998 mWh
2022-12-19 - 2022-12-26
26,995 mWh
41,998 mWh
2022-12-26 - 2023-01-02
26,995 mWh
41,998 mWh
2023-01-02 - 2023-01-09
26,995 mWh
41,998 mWh
2023-01-09 - 2023-01-16
26,995 mWh
41,998 mWh
2023-01-17
26,995 mWh
41,998 mWh
2023-01-18
20,928 mWh
41,998 mWh
2023-01-19
17,130 mWh
41,998 mWh
2023-01-20
17,130 mWh
41,998 mWh
2023-01-21
17,130 mWh
41,998 mWh
2023-01-22
17,130 mWh
41,998 mWh
2023-01-23
17,130 mWh
41,998 mWh
2023-01-24
31,312 mWh
41,998 mWh
2023-01-25
31,091 mWh
41,702 mWh
Battery life estimates
Battery life estimates based on observed drains
AT FULL CHARGE
AT DESIGN CAPACITY
PERIOD
ACTIVE
CONNECTED STANDBY
ACTIVE
CONNECTED STANDBY
2022-12-12 - 2022-12-19
-
-
-
-
2022-12-19 - 2022-12-26
-
-
-
-
2022-12-26 - 2023-01-02
-
-
-
-
2023-01-02 - 2023-01-09
-
-
-
-
2023-01-09 - 2023-01-16
-
-
-
-
2023-01-17
-
-
-
-
2023-01-18
1:13:25
-
2:27:21
-
2023-01-19
-
-
-
-
2023-01-20
-
-
-
-
2023-01-21
-
-
-
-
2023-01-22
-
-
-
-
2023-01-23
-
-
-
-
2023-01-24
-
-
-
-
2023-01-25
-
-
-
-
Current estimate of battery life based on all observed drains since OS install
There are two batteries, both of which fit. A 32wh 11.4v, and a 42wh 7.6v battery. If your old battery was 11.4v, and you put in the 7.6v battery, it'll work, but it has to be plugged in, to boot up.
Hello, any solutions? I have a Dell Latitude 5285, It doesn't turn on if is not plugged in, nothing happens if I push the power button. Once I plug in and push the power button start right away and I can disconnect it from power and works with no problems until battery dies, actually I can shut it down and turnand turn it on again with no problems with in 30 min 1h but, after some time won't turn on without the charger
Same issue. Battery is fully charged but won't start without the charger. I can plug it in for 2 seconds- the Dell logo pops up, then I can disconnect. The battery shows full and lasts the entire day.
Additionally, it always starts in portrait mode and I always have to manually change it after logging in. I am unable to lock the orientation and it does this even though I've shut down the PC in landscape.
filbert
4 Operator
•
1.8K Posts
1
January 24th, 2023 14:00
As your system is four years old or more, the battery probably was failing.
Is the replacement a genuine Dell battery, such as these from Parts-People? Non-Dell batteries are a gamble. Users often have problems when using non-Dell replacement batteries, as many are poor quality. There are many counterfeit batteries with Dell logos, so buy from a reputable source such as Dell or Parts-People.
Open an Administrator CMD prompt (CMD, run as Administrator).
Paste this command, and then press Enter:
powercfg /batteryreport
That will show a figure for the designed battery capacity (when new) and the current capacity.
You can also run Dell Diagnostics:
Immediately after pressing the power button to turn on the laptop (or after clicking the Reboot command), press and hold F12 to enter the One Time Boot Menu, select Diagnostics and press Enter. The Dell Diagnostics will test major hardware components.
Hold F2 while booting, to enter BIOS. See if the charger is recognized.
stlgasman
1 Rookie
•
6 Posts
0
January 25th, 2023 06:00
System report was negative. Battery capacity is 31,312 mWh. This occurred occurred after running all the recommended updates. I tried downgrading the bios but it didn’t help.
filbert
4 Operator
•
1.8K Posts
1
January 25th, 2023 06:00
You did not answer my question nor did you post full results of the battery report or say whether charger is recognized in BIOS. The only way we can diagnose issues is if users provide detail.
Also, it's worth trying a reset:
stlgasman
1 Rookie
•
6 Posts
0
January 26th, 2023 18:00
The original battery is a Dell. The replacement battery isn't. The battery report was similar.The AC adapter is a genuine Dell. The Adapter is recognized in the bios. I reset the power and sleep to default. I tried disconnecting the battery and adapter and holding the power button. That didn't help.
I recently reformatted. I discovered that booting in safe mode seems to solve the problem.
Battery report
Installed batteries
Recent usage
Battery usage
Usage history
Battery capacity history
Battery life estimates
Thanks for helping me with this.
filbert
4 Operator
•
1.8K Posts
1
January 26th, 2023 18:00
That battery is significantly degraded. You say it's new, so if I had bought such a battery I would ask the seller for a refund/replacement.
You do not see any issues when in Safe Mode?
stlgasman
1 Rookie
•
6 Posts
0
January 26th, 2023 20:00
It ran for 20 minutes without an issue. When I restarted it shut off while trying to enter normally in windows.
Pancakesandcows
2 Posts
2
February 10th, 2023 09:00
enriqueg89
1 Rookie
•
6 Posts
0
February 2nd, 2024 09:54
Hello, any solutions? I have a Dell Latitude 5285, It doesn't turn on if is not plugged in, nothing happens if I push the power button. Once I plug in and push the power button start right away and I can disconnect it from power and works with no problems until battery dies, actually I can shut it down and turnand turn it on again with no problems with in 30 min 1h but, after some time won't turn on without the charger
PSP_dell
1 Rookie
•
1 Message
1
August 14th, 2024 12:17
@enriqueg89 I have the same issue. Have you figured out how to fix the problem?
bicnailey
1 Rookie
•
1 Message
0
January 7th, 2025 19:14
Same issue. Battery is fully charged but won't start without the charger. I can plug it in for 2 seconds- the Dell logo pops up, then I can disconnect. The battery shows full and lasts the entire day.
Additionally, it always starts in portrait mode and I always have to manually change it after logging in. I am unable to lock the orientation and it does this even though I've shut down the PC in landscape.