I had the same exact problem. Very bad bleed through on the corners, almost 4 inches worth. Of course at first I was thrilled with the monitor until I put in Star Wars and noticed the bleed through on the space scenes.
So I had it one day, then called yesterday for a replacement and went through 4 hours of the most agonizing support I've ever experienced. Tech support had neve heard of bleed through, tech support told me my serial number wasn't valid, tech support asked me for the invoice (There was no invoice), tech support said he was transferring me to someone else but then hung up. Then I called back and got someone in customer service who was going to transfer me to tech, when I told him I had already been there and I wanted to exchange my faulty montor for a new one he agreed, he said my serial was valid, he gave me an RMA, gave me his direct line, and told me I'd get the replacement in 2 business days.
Why is phone support so very bad nowadays? I remember a time when it wasn't.
That basically summed up my experiance also except I got lucky and it took only 2 hrs on the phone. Had the same issue with the serial number on mine. What revision do you have? Mine is A00 and others that seem to have the issue are A00, but that might be the only revision out right now. Got my fingers crossed that the new one coming doesn't have the issue.
How to know if the replaced monitor is brand new or refurbished? are there labels on the box or monitor saying "refurbished"?
If its refurbished, than the Box if comes in will be very untidy, the manual will be old or ruffled some what, and the pop corn they use in the box itself will be some what lacking. You can tell the difference. They sent me a refurbished monitor by mistake and boy did I know the difference and called again.
How to know if the replaced monitor is brand new or refurbished? are there labels on the box or monitor saying "refurbished"?
They sent me a refurbished monitor by mistake and boy did I know the difference and called again.
Are you sure they sent you one "by mistake"? Or were they hoping you didn't know the difference? =) Glad to hear that at least you've gotten it straightened out.
How to know if the replaced monitor is brand new or refurbished? are there labels on the box or monitor saying "refurbished"?
They sent me a refurbished monitor by mistake and boy did I know the difference and called again.
Are you sure they sent you one "by mistake"? Or were they hoping you didn't know the difference? =) Glad to hear that at least you've gotten it straightened out.
I talked to someone from India about the original new monitor going bad, and who knows if this individual knew what he was doing, or could understand what to do. I just make darn sure each and everytime I make a major purchase that I get what I paid for. Lessons learned from other's on this forum. I also read the fine print..:smileywink:
Try using the monitor completely vertical (straight up n down). Seems to alleviate somewhat. Also, if cold, you have to give it some time to heat up before the backlight shows.
Well, I got the replacement today. At first I was thrilled, there seemed to be no backlight leakage. Then as it got warmer it gradually appeared. It's not as severe as the first but it's still annoying during dark scenes. The new monitor also has 5 dead pixels, most of which I really have to look for but one red pixel is smack dab in the center and my eye goes right to it each time.
Of course the return shipping label wasn't there, I spent an hour+ on the phone trying to get one only to have the lady tell me there was some problem with their computer system and she couldn't generate the return order so I needed to try back Monday.
Now I have to figure out if I really want to go through the hassle of returning yet another one and hope everything works out. I'm beginning to think this is how Dell wears you down so you won't bother if you have a defective product.
And of course it's a A00 rev.
All I want is minimal backlight leakage, and no stuck pixels in direct view. Is that too much to ask for?
How long is the warranty? I'm thinking maybe I'd be better off waiting until they get the kinks worked out and then return it vice asking for another yet again.
dude that is unbelievable...i am on the same boat. was VERY happy with the monitor because there were no dead pixels and the picture quality is great. then when i switched to a black background, it became VERY distracting.
at first i was thinking about getting a replacement, but it seems either backlight issue or dead pixel or both, pick one of the two or be lucky and get them all. and quite frankly, i'd go with neither.
is it going to be a problem returning this thing??? i dont want to wait for 3 hours on the phone again, will they send me a shipping label for this return or only for exchanges?
Well, I called and finally got someone in the USA on the phone. It sure made things much easier. The guy scheduled a pick-up with UPS for Monday, then he transferred me to tech support for the second montior. Lucky again, another USA support person. It took about 1 1/2 hours but finally she put in the order for my third replacement. She didn't promise overnight, but did say it would be 3 to 5 business days. So hopefully the third time is the charm and I get one with no problems.
I must say, it's so much simpler and better to deal with Dell on the phone when you don't have to deal with the language problems.
DELL-Jesse L
Moderator
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17.9K Posts
0
December 1st, 2004 18:00
dawggpie,
Thank you for using the Dell Community Forum.
Youy may want to contact support@dell.com and have it replaced.
TTetpos
211 Posts
0
December 1st, 2004 19:00
Message Edited by TTetpos on 12-01-2004 04:08 PM
DELL-Jesse L
Moderator
•
17.9K Posts
0
December 1st, 2004 19:00
waporvare
8 Posts
0
December 2nd, 2004 17:00
I had the same exact problem. Very bad bleed through on the corners, almost 4 inches worth. Of course at first I was thrilled with the monitor until I put in Star Wars and noticed the bleed through on the space scenes.
So I had it one day, then called yesterday for a replacement and went through 4 hours of the most agonizing support I've ever experienced. Tech support had neve heard of bleed through, tech support told me my serial number wasn't valid, tech support asked me for the invoice (There was no invoice), tech support said he was transferring me to someone else but then hung up. Then I called back and got someone in customer service who was going to transfer me to tech, when I told him I had already been there and I wanted to exchange my faulty montor for a new one he agreed, he said my serial was valid, he gave me an RMA, gave me his direct line, and told me I'd get the replacement in 2 business days.
Why is phone support so very bad nowadays? I remember a time when it wasn't.
arthdo
3 Posts
0
December 2nd, 2004 17:00
dawggpie
5 Posts
0
December 2nd, 2004 18:00
SR45
2 Intern
•
12.1K Posts
0
December 2nd, 2004 18:00
If its refurbished, than the Box if comes in will be very untidy, the manual will be old or ruffled some what, and the pop corn they use in the box itself will be some what lacking. You can tell the difference. They sent me a refurbished monitor by mistake and boy did I know the difference and called again.
TTetpos
211 Posts
0
December 2nd, 2004 20:00
Are you sure they sent you one "by mistake"? Or were they hoping you didn't know the difference? =) Glad to hear that at least you've gotten it straightened out.
waporvare
8 Posts
0
December 2nd, 2004 20:00
dawggpie
I just got home and checked, yes my monitor is rev A00
SR45
2 Intern
•
12.1K Posts
0
December 3rd, 2004 10:00
I talked to someone from India about the original new monitor going bad, and who knows if this individual knew what he was doing, or could understand what to do. I just make darn sure each and everytime I make a major purchase that I get what I paid for. Lessons learned from other's on this forum. I also read the fine print..:smileywink:
Virtue
51 Posts
0
December 3rd, 2004 12:00
Try using the monitor completely vertical (straight up n down). Seems to alleviate somewhat. Also, if cold, you have to give it some time to heat up before the backlight shows.
PDS
waporvare
8 Posts
0
December 4th, 2004 00:00
Well, I got the replacement today. At first I was thrilled, there seemed to be no backlight leakage. Then as it got warmer it gradually appeared. It's not as severe as the first but it's still annoying during dark scenes. The new monitor also has 5 dead pixels, most of which I really have to look for but one red pixel is smack dab in the center and my eye goes right to it each time.
Of course the return shipping label wasn't there, I spent an hour+ on the phone trying to get one only to have the lady tell me there was some problem with their computer system and she couldn't generate the return order so I needed to try back Monday.
Now I have to figure out if I really want to go through the hassle of returning yet another one and hope everything works out. I'm beginning to think this is how Dell wears you down so you won't bother if you have a defective product.
And of course it's a A00 rev.
All I want is minimal backlight leakage, and no stuck pixels in direct view. Is that too much to ask for?
How long is the warranty? I'm thinking maybe I'd be better off waiting until they get the kinks worked out and then return it vice asking for another yet again.
TTetpos
211 Posts
0
December 4th, 2004 04:00
h3nG
5 Posts
0
December 4th, 2004 17:00
at first i was thinking about getting a replacement, but it seems either backlight issue or dead pixel or both, pick one of the two or be lucky and get them all. and quite frankly, i'd go with neither.
is it going to be a problem returning this thing??? i dont want to wait for 3 hours on the phone again, will they send me a shipping label for this return or only for exchanges?
thanks!
waporvare
8 Posts
0
December 5th, 2004 01:00
Well, I called and finally got someone in the USA on the phone. It sure made things much easier. The guy scheduled a pick-up with UPS for Monday, then he transferred me to tech support for the second montior. Lucky again, another USA support person. It took about 1 1/2 hours but finally she put in the order for my third replacement. She didn't promise overnight, but did say it would be 3 to 5 business days. So hopefully the third time is the charm and I get one with no problems.
I must say, it's so much simpler and better to deal with Dell on the phone when you don't have to deal with the language problems.