Consider yourself lucky. Price isn't everything. I fell for the advertising hype...and learned a hard lesson . . . _____________________________________________________________________ SUMMARY of 15 FAILURES/REPAIRS in 19 months ( purchased for $4208 ): Replaced 1 time: notebook (Service Tags: for i7500: 2H0440B, for i8100:93DH811) 05/30/2002; Replaced 3 times: motherboard: 05/20/2002,06/06/2002,12/16/2002; Replaced 3 times: CD/DVD drive: 03/22/2002,03/25/2002,05/21/2002; Replaced 2 times: hard disk drive: 03/21/2002,05/22/2002; Replaced 2 times: keyboard: 05/22/2002,05/24/2002; Replaced 1 time: lid latch: 05/22/2002; Replaced 2 times: video card: 1/10/2003,5/9/2003 , Missing: 2nd battery missing with 2nd notebook replacement despite two batteries were purchased and returned with 1st notebook; Malfunction: repeated video problems and system lock-ups since received May-2002 ; DELL replaced NVIDIA GeForce2Go-16mb with ATI Radeon-7500-M7-64MB video card/driver: 5/9/2003 Malfunction: LCD has red-tint at start-up (16-Oct-2003) Malfunction: LCD back-light failed (22-Oct-2003) 4 days after 3-year-complete-care-warranty expired (18-Oct-2003) Error: IDE Disk 0 - Write Test : Fail (28-Oct-2003) Status: Fail Status Code: DOS DDG-D DISK 030 068 Device: IDE_Disk_0 Test: Write_Test, Disk: Msg: Block 7022454: Uncorrectable data error. Error: Mini PCI 3Com NIC - NIC Interrupt Test : Fail (28-Oct-2003) Status: Fail Status Code: DOS DDG-D MINI3COM 030 026 Device: Mini_PCI_3Com_NIC Test: NIC_Interrupt_Test, Mini3Com: Msg: Failed Internal loopback Test ________________________SIG-LINE______________________________________ DELL Inspiron 8100, 1GHz P3, L1 32K Cache, L2 512K Cache, Service TAG:93DH811, BIOS: DELL-27d30303 Phoenix ROM BIOS PLUS Version1.10 (A15 , 03/03/2003) SMBIOS: Version 2.3 , Memory: 512MB SDRAM (2 DIMMs) , REPLACED: nVIDIA GeForce 2 MX/Go Dell Mobile 16MB video card and nVIDIA Video Driver Version: DELL/nVIDIA 6.13.10.2964 WITH: ATI Mobility Radeon 7500 ASIC:M7-64MB , ATI Video Driver 6.13.10.6094(5/24/2002), ati2mtag.sys 448512 bytes, DELL Package: v.7.72.8-020528m-4179C,A02 (R50300.EXE: 10/11/2002) , ATI Video BIOS, v.6.4.2,A02(7/30/2002) (PM7A02.EXE: 10/11/2002) GRAPHICS BUS: 32-bit AGP 4X cable bus 256-bit hardware-accelerated video , LCD: HITACHI 15" SXGA+ 1400 x 1050 @ 60Hz, LVDS LCD interface V2, Part# 2H749 DISK: HITACHI_DK23DA-30GB fixed hard disk drive (Firmware: 00J1A0G0) , CD/DVD: SAMSUNG CD-R/W / DVD SN-308B combo, 3Com 10/100 Mini PCI Ethernet , SOUND: ESS Maestro 3i PCI Audio(WDM) ESS Technology, Inc. , BATTERY: SANYO Battery Model 0002M400 (Serial# 11326 SBDS) , USB: USB Controller: Intel 82801BA/BAM USB Universal Host Controller - 2442 , IDE: ATA/ATAPI Controller: Intel 82801BA Bus Master IDE Pri/Sec IDE Channel , removable(floppy) drive , OS: Windows XP Professional 2002, Windows XP Professional SP1 , TEMPS: Current CPU temp: 51°C=123.8°F , Current HD temp: 64°C=147.2°F ________________________SIG-LINE______________________________________
____________________________________________________________________ WHO GETS THE MOST FEEDBACK ? Have you ever wondered which companies receive the most feedback from PlanetFeedback consumers, here's the lowdown for 2003:
In order (most to least), recipients of the MOST letters include: (01) Wal-Mart (02) Cingular Wireless (03) Sprint PCS (04) McDonald's (05) AT&T Wireless (06) Capital One Financial (07) Verizon Wireless (08) Burger King (09) Dell Computer Corporation (10) Sears (11) Home Depot (12) America Online (13) Best Buy (14) Wendy's (15) and T-Mobile USA
Somewhat revealing that the only computer company on the list is DELL ? DELL Company Report Card: Overall Satisfaction Grade: D Industry Average (All other Computer Hardware makers): C-
Feedback breakdown (complaints vs compliments): Complaints: 91.2% Compliments: 7.2%
Top Complaints (of 91.2% of feedback): Customer Service: 79.8% Other: 6.1% Performance: 4.4% Rrice/Value: 2.6% Quality: 2.6%
Top Compliments (of 7.2% of feedback): Customer service 66.7% Other 22.2% Reliability 11.1%
Summars... thanks for your reply, especially so quickly. But if you read closer you will see that my concern now is no longer the price but the speed of the machine wich I can no longer get.
I understand your plight however... the whole "once bitten twice shy" thing, guess I'm just waiting to be "bitten" so to speak by Dell. I've had two dell desktop systems over the past 6 or seven years and theyve always been reliable. Mind you my second system is still only about 10 or so months old and Ive never owned a laptop yet by dell.
What I guess I really want to know is do the Dell people ever turn around and offer the same stuff once its been offered before and then taken off the website?
now looking at an Alienware system.... Sweet system... and ONLY $700 or so more then I woulda paid for a dell.... kinda rediculouse... but yet still considering it.
I dont think I'd want an Alienware system just for the fact that when others see it they just KNOW you spent WAY too much for a laptop. BUt, I cant seem to find a system quite as sweet anywhere else.
Hmmm maybe I need to go look back as the site... but last I checked they were offering 30 Mg Harddrive 512 Ram in TWO dimms and no hyperthreading on the processor
Then, click on the picture of the 5150. Then click on "Customize It". Now you select from any options that you like. That's the great thing about dell compared to buying a computer at a retail store. You don't have to stick with preconfigured systems. You can customize it any way you like.
Also, buy calling Dell, you can also customize the 5150 to contain the exact specs that you want. Let me know if this works for you!
Um... no offence... but have you actually tried your own solution? Cus, I have done the whole customize it option.... they dont have much to customize on that system anymore is what I'm saying
However I dint think about calling dell... I didnt know they would do one to your specs if it was no longer offered on the website.
kinda stinks though cus it'd be a long distance call for me (I'm not in the U.S.A. and yess 800 numbers are not free for us)
But thanks for letting me know I could call
Message Edited by GrumpyChick on 11-04-2003 09:58 AM
Interesting.... I guess it really was me that was missing something. when I clicked on the website the usual "customize" it link it wouldnt give me much to customize... but when I clinked on the webpage you sent's link... it had the options back.
Dunno what happened... maybe I'm just slow... Probably... but THANKS A LOT
Grumpy - You say you are not located in the US. Perhaps you were using a site for another country? I think they offer different configurations depending on the country?
Tim
P.S. My family has purchased four Dell notebooks in the last year - 2650, 5150 x 2 and a 600M Each of us likes their machine and they have all been problem free other than normal updates.
aggiebrad
5 Posts
0
November 4th, 2003 12:00
Summars
60 Posts
0
November 4th, 2003 12:00
GrumpyChick,
Consider yourself lucky.
Price isn't everything.
I fell for the advertising hype...and learned a hard lesson . . .
_____________________________________________________________________
SUMMARY of 15 FAILURES/REPAIRS in 19 months ( purchased for $4208 ):
Replaced 1 time: notebook (Service Tags: for i7500: 2H0440B,
for i8100:93DH811) 05/30/2002;
Replaced 3 times: motherboard: 05/20/2002,06/06/2002,12/16/2002;
Replaced 3 times: CD/DVD drive: 03/22/2002,03/25/2002,05/21/2002;
Replaced 2 times: hard disk drive: 03/21/2002,05/22/2002;
Replaced 2 times: keyboard: 05/22/2002,05/24/2002;
Replaced 1 time: lid latch: 05/22/2002;
Replaced 2 times: video card: 1/10/2003,5/9/2003 ,
Missing: 2nd battery missing with 2nd notebook replacement
despite two batteries were purchased and returned
with 1st notebook;
Malfunction: repeated video problems and system lock-ups
since received May-2002 ; DELL replaced NVIDIA
GeForce2Go-16mb with ATI Radeon-7500-M7-64MB
video card/driver: 5/9/2003
Malfunction: LCD has red-tint at start-up (16-Oct-2003)
Malfunction: LCD back-light failed (22-Oct-2003) 4 days
after 3-year-complete-care-warranty
expired (18-Oct-2003)
Error: IDE Disk 0 - Write Test : Fail (28-Oct-2003)
Status: Fail Status Code: DOS DDG-D DISK 030 068
Device: IDE_Disk_0 Test: Write_Test,
Disk: Msg: Block 7022454: Uncorrectable data error.
Error: Mini PCI 3Com NIC - NIC Interrupt Test : Fail (28-Oct-2003)
Status: Fail Status Code: DOS DDG-D MINI3COM 030 026
Device: Mini_PCI_3Com_NIC Test: NIC_Interrupt_Test,
Mini3Com: Msg: Failed Internal loopback Test
________________________SIG-LINE______________________________________
DELL Inspiron 8100, 1GHz P3, L1 32K Cache, L2 512K Cache, Service TAG:93DH811,
BIOS: DELL-27d30303 Phoenix ROM BIOS PLUS Version1.10 (A15 , 03/03/2003)
SMBIOS: Version 2.3 , Memory: 512MB SDRAM (2 DIMMs) ,
REPLACED: nVIDIA GeForce 2 MX/Go Dell Mobile 16MB video card and
nVIDIA Video Driver Version: DELL/nVIDIA 6.13.10.2964
WITH: ATI Mobility Radeon 7500 ASIC:M7-64MB , ATI Video Driver
6.13.10.6094(5/24/2002), ati2mtag.sys 448512 bytes, DELL Package:
v.7.72.8-020528m-4179C,A02 (R50300.EXE: 10/11/2002) , ATI Video BIOS,
v.6.4.2,A02(7/30/2002) (PM7A02.EXE: 10/11/2002)
GRAPHICS BUS: 32-bit AGP 4X cable bus 256-bit hardware-accelerated video ,
LCD: HITACHI 15" SXGA+ 1400 x 1050 @ 60Hz, LVDS LCD interface V2, Part# 2H749
DISK: HITACHI_DK23DA-30GB fixed hard disk drive (Firmware: 00J1A0G0) ,
CD/DVD: SAMSUNG CD-R/W / DVD SN-308B combo, 3Com 10/100 Mini PCI Ethernet ,
SOUND: ESS Maestro 3i PCI Audio(WDM) ESS Technology, Inc. ,
BATTERY: SANYO Battery Model 0002M400 (Serial# 11326 SBDS) ,
USB: USB Controller: Intel 82801BA/BAM USB Universal Host Controller - 2442 ,
IDE: ATA/ATAPI Controller: Intel 82801BA Bus Master IDE Pri/Sec IDE Channel ,
removable(floppy) drive ,
OS: Windows XP Professional 2002, Windows XP Professional SP1 ,
TEMPS: Current CPU temp: 51°C=123.8°F , Current HD temp: 64°C=147.2°F
________________________SIG-LINE______________________________________
____________________________________________________________________
WHO GETS THE MOST FEEDBACK ?
Have you ever wondered which companies receive the most feedback from
PlanetFeedback consumers, here's the lowdown for 2003:
In order (most to least), recipients of the MOST letters include:
(01) Wal-Mart (02) Cingular Wireless (03) Sprint PCS
(04) McDonald's (05) AT&T Wireless (06) Capital One Financial
(07) Verizon Wireless (08) Burger King (09) Dell Computer Corporation
(10) Sears (11) Home Depot (12) America Online
(13) Best Buy (14) Wendy's (15) and T-Mobile USA
Somewhat revealing that the only computer company on the list is DELL ?
DELL Company Report Card:
Overall Satisfaction Grade: D
Industry Average (All other Computer Hardware makers): C-
Feedback breakdown (complaints vs compliments):
Complaints: 91.2%
Compliments: 7.2%
Top Complaints (of 91.2% of feedback):
Customer Service: 79.8%
Other: 6.1%
Performance: 4.4%
Rrice/Value: 2.6%
Quality: 2.6%
Top Compliments (of 7.2% of feedback):
Customer service 66.7%
Other 22.2%
Reliability 11.1%
GrumpyChick
108 Posts
0
November 4th, 2003 12:00
Summars... thanks for your reply, especially so quickly. But if you read closer you will see that my concern now is no longer the price but the speed of the machine wich I can no longer get.
I understand your plight however... the whole "once bitten twice shy" thing, guess I'm just waiting to be "bitten" so to speak by Dell. I've had two dell desktop systems over the past 6 or seven years and theyve always been reliable. Mind you my second system is still only about 10 or so months old and Ive never owned a laptop yet by dell.
What I guess I really want to know is do the Dell people ever turn around and offer the same stuff once its been offered before and then taken off the website?
GrumpyChick
108 Posts
0
November 4th, 2003 13:00
now looking at an Alienware system.... Sweet system... and ONLY $700 or so more then I woulda paid for a dell.... kinda rediculouse... but yet still considering it.
I dont think I'd want an Alienware system just for the fact that when others see it they just KNOW you spent WAY too much for a laptop. BUt, I cant seem to find a system quite as sweet anywhere else.
GrumpyChick
108 Posts
0
November 4th, 2003 13:00
Hmmm maybe I need to go look back as the site... but last I checked they were offering 30 Mg Harddrive 512 Ram in TWO dimms and no hyperthreading on the processor
Brb gonna go check
GrumpyChick
108 Posts
0
November 4th, 2003 13:00
No I just looked... they still dont seem to be offered as far as I can tell? I dunno maybe I'm missing something???
also just noticed that the graphics cars is also only 32 MB not 64 wich they previousely offered I think?
aggiebrad
5 Posts
0
November 4th, 2003 13:00
I see the problem you are having. You are looking at one of Dell's recommended solutions. Instead, click on "Start Shopping Notebooks" at this link:
http://www1.us.dell.com/content/products/category.aspx/notebooks?c=us&cs=19&l=en&s=dhs
Then, click on the picture of the 5150. Then click on "Customize It". Now you select from any options that you like. That's the great thing about dell compared to buying a computer at a retail store. You don't have to stick with preconfigured systems. You can customize it any way you like.
Also, buy calling Dell, you can also customize the 5150 to contain the exact specs that you want. Let me know if this works for you!
GrumpyChick
108 Posts
0
November 4th, 2003 13:00
Um... no offence... but have you actually tried your own solution? Cus, I have done the whole customize it option.... they dont have much to customize on that system anymore is what I'm saying
However I dint think about calling dell... I didnt know they would do one to your specs if it was no longer offered on the website.
kinda stinks though cus it'd be a long distance call for me (I'm not in the U.S.A. and yess 800 numbers are not free for us)
But thanks for letting me know I could call
Message Edited by GrumpyChick on 11-04-2003 09:58 AM
GrumpyChick
108 Posts
0
November 4th, 2003 14:00
Interesting.... I guess it really was me that was missing something. when I clicked on the website the usual "customize" it link it wouldnt give me much to customize... but when I clinked on the webpage you sent's link... it had the options back.
Dunno what happened... maybe I'm just slow... Probably... but THANKS A LOT
aggiebrad
5 Posts
0
November 4th, 2003 14:00
The three items that you mentioned:
3.06 Mhz processor with Hyperthreading
60 G harddrive with the 8 MB cache
512 MB ram (1 dim NOT 2)
ARE customizable. Here is the DIRECT link for you to use:
http://www1.us.dell.com/content/products/productdetails.aspx/inspn_5150?c=us&cs=19&l=en&s=dhs
Click on "Customize It" and you can directly choose the 3.06 HT proc.
parkerti
610 Posts
0
November 5th, 2003 15:00
Tim
P.S. My family has purchased four Dell notebooks in the last year - 2650, 5150 x 2 and a 600M Each of us likes their machine and they have all been problem free other than normal updates.