The cursor will move randomly when I touch the keyboard.

Question

My laptop, a latitude D600 bought in July 2004, cannot work normally now. When I touch the keyboard, the mouse click point will randonly move in the screen, which totally mess my work. Sometimes, the mouse click point will be fixed in the leftup or rightdown corners of the screen although I move the mouse. I am sure it is not a problem about pointing stick and I have reinstalled the operation system.   How can I contact Dell company and get someone to solve the problem for me? I reported the problem by email but only automatic  reply is obtained, which is totally helpless.

Rollie_R · Answer

sanfunny,   Thank you for using the Dell Community Forum.   The Automated Response is an attempt to answer the high volume of mail we receive in a timely manner.  If the Automated Response does not fix your problem, then all you need to do it hit Reply, mention that the Automated Response did not answer the question, and an email support technician will respond to your email.

talltim · Answer

Yes, if you get as far as an automated responce Email then replying will take you further along the diagnostic chain. They will probably ask you to make sure you have the latest BIOS and touchpad drivers and to try disabling the touchpad and pointing stick individually. If it is under warranty and no software/firmware solution has been found then Dell engineers come out very fast and are very good, in my experience

Stuartfr · Answer

Sanfunny,   I have the same problem with my Latitude D800.... It seems to be unrelated to touching the keyboard.  Changing the mouse does no good.  Mouse moves off towards to-right and bottom-left.  Absolutely maddening.   Stuart

d-form · Answer

We are also experiencing similar issues in our office with the D600. Most people use an external mouse but if you undock the laptop and activate the stick it tends to drift to the upward right hand corner of the screen on some laptops. Navigation is very difficult. If you're pushing the stick to move the mouse it will move but then as soon as you stop pushing the stick the mouse drifts back to the same corner again.   HELP!

Stuartfr · Answer

My probem is now fixed.  I called the nice people from Dell technical (it took about one hour to get someone...you just have to be patient...) and a technician arrived at 9am the following morning, changed the keyboard and everything works like new.  So it was a hardware problem and not a software one.

joelimome · Answer

I am experiencing the same problem of a 5 months old brand new D800.
It looked to me as a hardware problem at first, linked to the trackstick, as it doe snot happen with USB mouse or the touchpad.

But when you enter the mouse control panel, the cursor does NOT exhibit the random-moves/to-the-bottom-left, but then restarts only after you exit the cp.
Chaning any settings does not help.

Updating to the latest alps driver (dated 2005-01-18 for the D800) did not solve anything.

I just does NOT DARE calling Dell on the phone and wasting hours with clueless technicians, as it seems to be a device driver problem. Or a hardware problem, but then, why would it stop when the Alps mouse CP is opened?

Anybody out there with ideas?

talltim · Answer

In my experience calling Dell is better than mailing from the website. The engineers I have dealt with (who are in Ireland I think) all seems to have encountered this problem before and although they might ask you to run a few tests they get an engineer to you pretty quickly, I don't think I have had to do more than two 10 minute phone calls and mostly its one .

Locked Topics – Laptops General

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