Inspirion 5100 screen messed up

Question

earlier today my Inspirion 5100 notebook was accidentally dropped when the cord wrapped around my child's leg. The computer stills runs and functions as normal, and there is no visible damage on the notebook and screen, but the right 20% of the screen is now a white vertical bar with thin colored lines running up and down. Is the screen fried our did something get jarred lose when it fell? I can actually drag the web pages to the left, but I really hope this is just a problem with something internal coming loose. I really hope someone can give me an answer since Dell is off for the holiday. Thanks, rich

Bay Wolf · Answer

One of two things come to mind.  It may be that the LCD cable has come loose because of the fall - easy fix.  Or something has happened to the LCD assembly which means it will have to be replaced.   Go to this link to find out how to take the computer apart to get at this connector: http://support.dell.com/support/edocs/systems/ins5100/en/sm/display.htm#1084976   In that document, they call it the display-feed flex cable.   Is the computer under warranty?  Do you  have Complete Care?  If you do, you should be able to get Dell to fix it.

rich1963 · Answer

Thanks for the advice. I will either call Dell to see what they cover or try to check the connection of the cable myself. I hope that will do the trick. rich

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