The quickest way to get a replacement display is to contact the Dell Techies and work with them to count the dead pixels and to determine where they are on the screen. If there are too many dead pixels or if they are concentrated in one area, they may very well replace it. If they do replace it, Dell usually sends replacement items by overnight courier. You should receive the replacement on the next business day.
Give some thought to taking advantage of your 21 day or 15 day (depending on how purchased the monitor) Satisfaction Guarantee. If you wait over that time, the only remedy will be warranty, and number of pixels and location can be an issue, although Dell is pretty reasonable from comments I have seen on this board. Contact Customer care for a return auth number. Then buy another one if you are still so inclined.
Thanks for all the help and information... I have sent a email to return/exchange and received a response from someone there to give them the serial number for record and hopefully they will send me a new one. I also asked if it what was possible for a qualified technician to test one for dead pixels and backlight bleeding.
Hoping everyone gets a good one as this monitor is killer....
Here is an update: sent an email to return/exchange, received postive response to issue, they wanted serial# gave that and now I have a replacement on its way should be here tomarrow. :smileyhappy:
Maybe it is because I am a small business customer for Dell that I received fast priority.
BigBrother
2 Intern
•
4.8K Posts
0
December 28th, 2004 12:00
Veger1001,
The quickest way to get a replacement display is to contact the Dell Techies and work with them to count the dead pixels and to determine where they are on the screen. If there are too many dead pixels or if they are concentrated in one area, they may very well replace it. If they do replace it, Dell usually sends replacement items by overnight courier. You should receive the replacement on the next business day.
Steve
tomintx
1K Posts
0
December 28th, 2004 19:00
Veger1001
7 Posts
0
December 28th, 2004 22:00
Thanks for all the help and information... I have sent a email to return/exchange and received a response from someone there to give them the serial number for record and hopefully they will send me a new one. I also asked if it what was possible for a qualified technician to test one for dead pixels and backlight bleeding.
Hoping everyone gets a good one as this monitor is killer....
Veger1001
Bardeep
23 Posts
0
December 29th, 2004 14:00
Veger1001
7 Posts
0
December 29th, 2004 16:00
Here is an update: sent an email to return/exchange, received postive response to issue, they wanted serial# gave that and now I have a replacement on its way should be here tomarrow. :smileyhappy:
Maybe it is because I am a small business customer for Dell that I received fast priority.
Hopefully this monitor works like it should.
Veger1001