Plug n Play Services File Disable, Need Help to Re-enable

Question

I'm having problems signing onto Aol because the device manager is missing a 'Plug-n-Play services file'.  I had called aol and they are the ones that pointed it out and said I needed to call dell to get the file re-enable, however they what me pay $99 for the help. So if anyone can help it would be greatly appreciated.  Apparently, according to aol there have been a number of people having this problem.

adriveriam · Answer

I checked that the plug n play service file was set on automatic which it was already. I went ahead and restarted but it still doesn't appear in my device manager.

datapod · Answer

@adriveriam wrote: I'm having problems signing onto Aol because the device manager is missing a 'Plug-n-Play services file'.  I had called aol and they are the ones that pointed it out and said I needed to call dell to get the file re-enable, however they what me pay $99 for the help. So if anyone can help it would be greatly appreciated.  Apparently, according to aol there have been a number of people having this problem. Is this what You're looking for? http://support.microsoft.com/default.aspx?scid=kb;en-us;311504

ruizmb · Answer

thank  you for the infor, however i tried this , plug in play shows automatic. but i still cannot sign on aol. aol says the plug in play need to be reenabled, that this device manager is only showing where the plug & play is located.    help ???

ruizmb · Answer

hello i am having the same problem, i have to reenable plug and play according to aol.  the device manager is blank.  i am so mad at aol, they created this problem but running updates on 9.0 se edition and this disenabled all plug and play.  i called them, they offered a month credit, big deal, i am still without my aol 9.0 se. oh yes, they even had me uninstall 9.0 , then install 8.0 and then reupgrade back to 9.0se.  well, i cannot get signed onto 9.0 it says error, missing files and aol will restart computer to fix problem and then my computer restarts with the same thing over again.  i can sign onto 8.0 but i have lost all my favorites and my filing cabinet with aol.  i called dell and they want $99 to help me. i have been working this dilemma since 8am this morning, i am ready to throw this computer out. thanks, can anyone who is a computer geek help ???????????????

SkipEvans · Answer

I hope someone helps you guys. I've been fighting this problem for two days. They had me install 7.0, 8.0 and 9.0 again then finally they said plug and plug and the device manager thing. I've been with AOL since the begining ad if I could find a way to transfer my favorite places I'd be gone.

adriveriam · Answer

I called aol again today and they said that the problem was probaly caused by a virus that is only affecting the 9.0 edition on windows xp.  They said that they are working on a patch and should have one in the next few days.  They had me download and install aol ver. 8.0 until then.  Believe it or not it works.  Hope this helps. Message Edited by adriveriam on 11-21-2005 03:43 PM

ruizmb · Answer

this is what dell told me to do: i also loaded 8.0 but they aol had me unload 9.0 and doing that i lost all my favorites and filing cabinet which i am so mad about: dell:\http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=1056001&l=en&langid=1&c=us&cs=19&s=dhs Why am I unable to access the Windows Device Manager in Microsoft® Windows® XP? Problem When trying to access the Device Manager in Windows XP, you may receive an error message or the Device Manager may appear blank. Discussion This can occur when the Plug and Play service is disabled or is not selected as a startup service in the Microsoft System Configuration Utility (MSCONFIG). Solution Check the Plug and Play Service to Startup in MSCONFIG To check on the status of the Plug and Play service from within MSCONFIG, perform the following steps: Click the Start button, click Run, and then type in the Open box msconfig. Click OK.The Microsoft System Configuration Utility window appears. Click the Services tab. Verify that the Hide all Microsoft Services checkbox is not checked; if it is, uncheck it. Scroll down the list of services until you see the service named Plug and Play. Click to check Plug and Play if the box is currently unchecked.NOTE: If you are still having difficulty accessing the Device Manager or the Status displayed in MSCONFIG is listed as Stopped, proceed to the next section to enable the Plug and Play service. Enable the Plug and Play Service To enable the Plug and Play service in a system where it is disabled, perform the following steps: Click the Start button, right-click My Computer, and then left-click Manage.The Computer Management window appears. Click Services and Applications, and then click Services. Click the tab labeled Standard, and scroll down to Plug and Play. Double-click Plug and Play.NOTE: If a warning dialog box appears, click OK.The Plug and Play Properties window appears. Click to change the Startup Type to Manual, and then click Apply.NOTE: If a warning dialog box appears, click OK. Under the Service Status section of the Plug and Play Properties windows, click the Start button.This will start the Plug and Play service. Click OK on the Plug and Play Properties.You should now be able to access the Device Manager. Details Document Number: HO1056001 Release Date: 09/05/2001 Optimize for Printing Feedback This document... helps resolve my question or problem. does not apply for my question or problem. is inaccurate for my question or problem. Submit Further Assistance Home & Home Office Users - Need further help with your problem? If this article did not solve your problem, click here to chat live with a product support agent. i got to step 6: and this is what i got: i did all of the solution you suggested except i get to # 6step of enable the plug and play service,under the service status section , the start button is grayed out out, thereis no options to click the start button. i reaccessed the device managerwindow and it is still white, blank.the start up type says manual and the services status says started.any idea now :the device manager is still white blank

ruizmb · Answer

this is what dell told me to do: i also loaded 8.0 but they aol had me unload 9.0 and doing that i lost all my favorites and filing cabinet which i am so mad about: dell:\http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=1056001&l=en&langid=1&c=us&cs=19&s=dhs Why am I unable to access the Windows Device Manager in Microsoft® Windows® XP? Problem When trying to access the Device Manager in Windows XP, you may receive an error message or the Device Manager may appear blank. Discussion This can occur when the Plug and Play service is disabled or is not selected as a startup service in the Microsoft System Configuration Utility (MSCONFIG). Solution Check the Plug and Play Service to Startup in MSCONFIG To check on the status of the Plug and Play service from within MSCONFIG, perform the following steps: Click the Start button, click Run, and then type in the Open box msconfig. Click OK.The Microsoft System Configuration Utility window appears. Click the Services tab. Verify that the Hide all Microsoft Services checkbox is not checked; if it is, uncheck it. Scroll down the list of services until you see the service named Plug and Play. Click to check Plug and Play if the box is currently unchecked.NOTE: If you are still having difficulty accessing the Device Manager or the Status displayed in MSCONFIG is listed as Stopped, proceed to the next section to enable the Plug and Play service. Enable the Plug and Play Service To enable the Plug and Play service in a system where it is disabled, perform the following steps: Click the Start button, right-click My Computer, and then left-click Manage.The Computer Management window appears. Click Services and Applications, and then click Services. Click the tab labeled Standard, and scroll down to Plug and Play. Double-click Plug and Play.NOTE: If a warning dialog box appears, click OK.The Plug and Play Properties window appears. Click to change the Startup Type to Manual, and then click Apply.NOTE: If a warning dialog box appears, click OK. Under the Service Status section of the Plug and Play Properties windows, click the Start button.This will start the Plug and Play service. Click OK on the Plug and Play Properties.You should now be able to access the Device Manager. DetailsDocument Number: HO1056001 Release Date: 09/05/2001 Optimize for PrintingFeedbackThis document...helps resolve my question or problem.does not apply for my question or problem.is inaccurate for my question or problem.SubmitFurther AssistanceHome & Home Office Users - Need further help with your problem?If this article did not solve your problem, click here to chat live with a product support agent. <ADMIN NOTE: Broken link has been removed from this post by Dell> i got to step 6: and this is what i got: i did all of the solution you suggested except i get to # 6step of enable the plug and play service,under the service status section , the start button is grayed out out, thereis no options to click the start button. i reaccessed the device managerwindow and it is still white, blank.the start up type says manual and the services status says started.any idea now :the device manager is still white blank

SkipEvans · Answer

I have the same problem and tried the same solution. The only way I can access my device manager is in the safe mode. I tried the msconfig, but its enabled. I hope some has an answer

ruizmb · Answer

i feel your concern, i just dont know what to do, i am going to just wait a week and see if aol will install their patch and then perhaps i can go back to 9.0 and then hopefully all will work but i dont have much trust that it will, i am certainly going to ask aol for a month adjustment or more. i dont know if i will have to hire someone computer person to come work on my system. it would seem with so many people in this forum and so many smart computer experts that someone would have the answer.  maybe everyone is busy this time of year.

SkipEvans · Answer

I went to the Tom Coyete form and it took  afew days but they help me with half my problem, I still have no plug & Play, but the worm gone and it stops loading all the time

SkipEvans · Answer

I'm back in service after I got done with my hijack file. The guy gave me this link. I download it and after looking at it for  a while request a report and recommendations that was 35 pages long close it went to my device manager and there it was surprise--good luck

SkipEvans · Answer

http://www.lavalys.com/products/download.php?pid=1&lang=en I'm sorry forgot the link

ruizmb · Answer

ok thank you, iam downloading this now, ill let you know

ruizmb · Answer

ok thank you i went to the link, did this reenable your plug and play? which did you  download the exe package or the zip package? thank you i wont do anything until i hear from you

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