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dpatel91

updated

6 years ago

D

dpatel91

3 Posts

1

4323

August 28th, 2020 14:00

m17 R3, backlight bleed

6473E3BD-4143-45C5-81A6-6F13307F1824.jpeg

Is this amount of backlight bleed acceptable?

BIST ( Built in Self Test). Dell-Admin>

  • DELL-Cares

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    Posted August 29th, 2020 08:00

    We tried reaching you on a private message but did not receive a response. Please feel free to reply to the private message whenever you are available.


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  • toaster88

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    Posted August 29th, 2020 13:00

    My m17r3 looks exactly like this too 

  • enun_77

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    Posted August 31st, 2020 10:00

    I'm on my second M17 R3 and the black light bleed is terrible as well. At this point I might just have to return this one as well and not order from Dell any longer. 

  • A51-06

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    Posted August 31st, 2020 11:00

    Have you tried asking for an oled model instead as I’ve heard they’re more reliable in terms of quality for the screen.


    *NOTE: I am NOT a Dell employee, But I am a Community Rockstar*

    Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!

  • enun_77

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    Posted August 31st, 2020 12:00

    I'm not interested in a non gaming display. These displays can't be considered OK with Dell. IMG_0640.jpg

  • A51-06

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    Posted August 31st, 2020 14:00

    Well then replacing the current one with a brand new 144 or 300hz display will fix the issue.


    *NOTE: I am NOT a Dell employee, But I am a Community Rockstar*

    Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!

  • enun_77

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    Posted September 1st, 2020 08:00

    Replacing it is not fixing the problem. I'm on my second m17 r3 laptop and the panel on the new one is just as bad as the original. This is the 300hz 1080p display option. 

  • enun_77

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    Posted September 1st, 2020 10:00

    Here is the other laptop. Focus on the left side of the screen. 

     

    IMG_0657.jpg

  • enun_77

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    Posted September 4th, 2020 11:00

    This is my final post on this issue. I've decided to just return this purchase for a full refund. I've wasted over a month dealing with Dell trying to get a laptop that doesn't have screen defects. The website notebookcheck.net just did a review of the m17 R3 and this is what the screen on the review laptop looks like:

     

    csm_MG_1212_b57898d095.jpg

     

    While it looks better than the screen on the laptop that was sent to me this is still poor. Here is what they had to say about this:

    Quote: "Moderate uneven backlight bleeding along the bottom corners. We expected better from a laptop at this price range"

    That is the key point, these Alienware laptops are not cheap. They are premium products so how does a company like Dell not have better quality control on laptops that sell for upwards of $4000? I love everything about the m17 R3 but I'm not going accept a laptop with this much backlight bleed. I'm now going to try my luck with another brand. 

     

  • A51-06

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    Posted September 4th, 2020 16:00

    Alright then, hopefully I tried to help you right? Good luck with the new laptop.


    *NOTE: I am NOT a Dell employee, But I am a Community Rockstar*

    Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!