We are using Avamar v 6.1.2-47 to backup our VMware 5.5 farm, performing full image backups. When I recovered a particular Windows 2008 R2 VM to another server name it is missing the shared folder and all data below. I think it is because users may have the files open, but everything that I read says it uses VSS to create a snap and backs up the image. There is another shared folder on the C: drive that is backed up. The difference is users map the shared folder on the E: drive and may have open files.

Has anyone else had this issue? Thanks.