I just had a horrible experience with your support team. Manager Vinitha, who would not share last name or desk/badge ID, yelled at me, called me a liar and then when I called her out on it, hung up on me. Refused to help me what so ever. Claimed that Dell policies are more important than customer satisfaction. Was specifically told customer satisfaction is not her priority but following policies is and that no company would put customers first, her words. I have bought many products from dell, but now seriously considering going another company from the way I was treated. This is unacceptable.