I purchased a dell monitor. The purchase went on smoothly and the item got delivered ahead of schedule. I plugged the device to the hdmi cable to monitor:computer so reached back to dell as I was not getting any reception. That’s when the problem actually started. The line got transferred to India and they disconnected my call twice each time while ‘transferring. Each call lasted 20 minutes. I was transferred again to phillilipines tech support the third time after a long wait and the person could not hear me as he told me there was static noise at his end. In my last call when I got transferred to tech support in Philippines the person spent almost an hour trying to figure out my problem but could not provide a solution.  I spent 45 minutes in the last call without getting a solution. I would not have had this problems if dell had a brick and motor store but the company needs to ‘save’ money I guess by relying on cheap call centers.