I just bought the XPS 8700 and my Bluray player does not work. In the Device Manager i get the following message

"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"

The Bluray is recognized in the bios and in Windows the tray opens, so it has power to it.

When I perform the Dell analyzer to look for a new driver, the analyzer does not see the component and therefor does not offer up a driver for it.

Today I noticed that my Bluetooth has also stopped in the device manager and gives me this message

"Windows has stopped this device because it has reported problems. (Code 43)"

Can anyone point me to the right drivers please

XPS 8700

Windows 8.1

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Thanks Jim