i will NEVER buy another dell as long as i live...after online support more than a dozen times each taking approx an hour and several phone calls that i had placed and never reciving the promised callbacks dell finally called to find out why i hadnt shipped back my laptop which i've had continual problems with since i received it several months ago...well, as i cant be without a computer for sake of my working from home i am stuck using this piece of junk until i can order a mac and send thi one back for repair...each time i contacted online support they promised to correct my problems...to be fair, on a few occasions the issue i contacted them about was corrected although a new problem would immediately arise..it has been by far the most frustrating customer service experience of my life and i have advised everyone i know to shop elsewhere...