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riz10

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9 years ago

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riz10

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May 23rd, 2017 11:00

E2016H, white light on the border/edges

I recently bought Dell E2106H monitor. I have noticed that there is a white light on the borders / periphery / edges of 2-3cm wide of the monitor screen i.e. on all the four sides. It became visible / prominent on black/darkish background. Please confirm whether it is normal or otherwiseThanks and best regards

  • riz10

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    Posted May 25th, 2017 10:00

    still waiting response

  • Brad L (retired)

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    Posted May 25th, 2017 16:00

    Hi there, can you post an image of it? There is a good chance that this could just be a little bleed over and is normal but I wanted to confirm what it looks like. 


    Best regards,

    Brad


    Brad L (retired)

  • riz10

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    Posted May 25th, 2017 20:00

    Thanks for the reply. Here is the image please

    Best regards

    Riz

  • Brad L (retired)

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    Posted May 26th, 2017 16:00

    Thanks for posting the images, I have checked with Chris on this and he let me know that as per the FAQ located here (#1 and 2), this this looks to be in spec. To confirm this though, can you follow the 2nd part and post an image with the lights on during the Built-in Diagnostics. I can check with Chris on Tuesday.

    Best regards,

    Brad


    Brad L (retired)

  • riz10

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    Posted May 27th, 2017 11:00

    Thanks for the reply. here are the images as instructed

    Best regards

    Riz

  • riz10

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    Posted May 31st, 2017 22:00

    still wating for esponse please

  • Brad L (retired)

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    Posted June 1st, 2017 12:00

    Thanks for posting these, this looks to be within spec. Did you purchase this directly from Dell, and if so, how long ago? Sorry on the delay.


    Best regards,

    Brad


    Brad L (retired)

  • riz10

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    Posted June 1st, 2017 12:00

    Thanks for the reply. No it was purchased from shop at Rawalpindi about 10 days ago. so you  say that it is within Dell specs/standards ?. Has that been confirmed by Mr Chris

    Thanks and best regards

    Riz

  • riz10

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    Posted June 5th, 2017 21:00

    still wating for esponse please

  • Brad L (retired)

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    Posted June 6th, 2017 12:00

    Hi, sorry for the delay in seeing this. I have checked with Chris and he let me know that this appears to be within spec from the pics you attached. I think a good option if you're not happy with it is to return it and repurchase from the retailer (if possible, since it was not purchased from Dell). Since this monitor is within spec it would not fall under a normal warranty replacement. I hope this helps. 


    Best regards,

    Brad


    Brad L (retired)