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RMForlenza
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January 26th, 2023 19:00
Precision 5760 Won't Shutdown when Connected to WD19DC
My 5760 will not shut down when connected to a WD19DC. I select shutdown in Windows and the unit appears to complete the shut down, but them restarts. I cannot get it to shut down and turn off when connected to the dock without the unit restarting.
I also have a 7760 that properly shuts down when connected to the same dock, thus I do not believe it to be an issue with the dock.
I switch between the two units and use the dock to access all the same peripherals. It seems to be a strange issue with the 5760. I have looked at every setting in the BIOS and I cannot find anything that seems applicable.
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DELL-Cares
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Posted January 27th, 2023 13:00
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