As a photographer I regularly use my Nikon D810 camera tethered to my Windows 11 laptop both for live shooting and file transfer, using various software packages, with no problems. However, when I try to use the same camera with my Dell desktop PC running Window 11, things go awry.

When I plug my camera in to my desktop PC, the connection notification sounds but the camera does not show in File Explorer or any of the software programs I use for Live shooting or file transfer - the same as I use on my laptop.

I spent a considerable amount of time with a Dell Support Agent and we carried out all the usual things: checking driver updates, switching cables and USB ports etc etc. The Agent was unable to resolve the problem and said it would have to be referred to 'The Team' - whatever that means.  It is now about ten days since then and I have heard nothing back from Dell regarding the problem.

In desperation I tried connecting to various friends Windows 11 computers and never had a problem with any of them, which confirms that the issue is with this PC. I have gone through all the checks again and I found the following error message:

If anyone can resolve this problem for me I would be eternally grateful. Thank you