UNSOLVED
S
suporteinfragetec
1 Rookie
•
20 Posts
0
306
January 24th, 2025 18:11
License key for Unity VSA
hi everyone
I get this error every time I try "There is an issue connecting to the license server. Please try after sometime or contact the administrator". I tried with different browsers and the problem still persists Even 5.4, the problem persists
This is my uuid: 13544B5C-E39E-7A21-C502-18176655879C
Can anyone help me?
DELL-Sam L
Community Manager
•
8058 Posts
•
34386 Points
0
0
Posted March 7th, 2025 16:44
Hello suporteinfragetec,
I am looking into see what is going on. I will provide an update once one is available.
rodhess6ed923
1 Rookie
•
8 Posts
•
2 Points
0
0
Posted January 24th, 2025 22:16
Here's my UUID with the same issue described above. What should I do?
A041D9E3-E39A-453F-ABA1-BB0ADA5AB800
Hello everyone.
I’ve been facing the same issue since last Thursday. I’ve tried multiple times to obtain the license on the page https://www.dellemc.com/en-us/auth/elmeval.htm, but it keeps returning the same error.Is there any other way to obtain the license?
Best regards, and many thanks.
DELL-Josh Cr
Community Manager
•
9699 Posts
•
43744 Points
0
1
Posted January 27th, 2025 13:49
It is not fixed yet.
suporteinfragetec
1 Rookie
•
20 Posts
0
0
Posted January 27th, 2025 13:54
Do you have any predictions?
Or would there be any alternatives?DELL-Josh Cr
Community Manager
•
9699 Posts
•
43744 Points
0
1
Posted January 27th, 2025 14:07
You can try calling the license team. 800-782-4362, option 4, option 4
rodhess6ed923
1 Rookie
•
8 Posts
•
2 Points
0
1
Posted January 27th, 2025 15:17
@DELL-Josh Cr Talking to them now. They don't have a clue. They asked for a serial number but didn't recognize the SN displayed in the Unity console in VMware as a valid one. They didn't know what the UUID was. 😑
suporteinfragetec
1 Rookie
•
20 Posts
0
0
Posted January 27th, 2025 16:24
Now look how crazy this is. You call support and the guys don't even know what UUID is.
DELL-Sam L
Community Manager
•
8058 Posts
•
34386 Points
0
0
Posted February 27th, 2025 15:37
Hello suporteinfragetec,
The server is to be fixed and online for March 4th 2025.