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Insp 13-7378: Factory Reset stuck, new version available?
Laptop: Inspiron 13-7378
SupportAssist Version: V4.1.0.6828
Cannot complete factory restore. Process ends during content download for a cloud restore; I receive a pop-up that says "We have detected that a new version of this application is available. For the best possible experience, please update to the latest version." I cannot find a later version of ANYTHING to update.
Updated w/ Windows 10 Update Assistant, Dell Update, and Windows Update (in settings).
Tried the process through Dell OS Recovery Tool & through Troubleshoot during boot up.
Please help! Any other suggestions?
nyc10036
5.6K Posts
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March 26th, 2020 13:00
factory reset means wiping the hard drive and going back to what was on the laptop when it left the factory
are you sure that is what you are trying to do?
AnseoBarry
1 Message
0
April 1st, 2020 17:00
I'm having the same issue. Searched the phrase "We have detected that a new version of this application is available. For the best possible experience, please update to the latest version" and this is the only page that comes up.
Any luck factory resetting?
nyc10036
5.6K Posts
0
April 1st, 2020 18:00
Just do a clean installation of Windows 10.
Clintlgm
1.5K Posts
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April 1st, 2020 20:00
https://www.dell.com/support/article/en-us/sln297920/reset-or-reinstall-windows-10-on-your-dell-computer?lang=en
janey654
2 Posts
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April 26th, 2020 10:00
I'm having the same issue. How did you fix it?