Thanks both. I will have a look at the hotfixes and let you know.
On the broker (which is presumably where I install the hotfixes) it seems that there have not been any installed. We are running 7.6.305.791 and the KB article detailing the hotfix table only goes down to .796 so im guessing we are a way behind witht the hotfixes. Is there another KB article detailing earlier hotfixes that are needed?
David, when deleting machines I am selecting both those options to delete the machines from AD and Hyper-V but it still is not. Hopefully I can install the hotfix next week and this will resolve the issue.
It's good to see you found the communities, I hope we can help resolve these issues for you.
The hotfix that Andrew mentioned can be found here, it was released to correct a product defect that could result in duplicte VM's. For details on all the hotfixes available for vWorkspace 7.6 we have a summary document on the support portal, or click here.
The hotfix summary table also shows the build version, e.g.7.6.1052, which can indicate whether a hotfix has been applied or not. The build version only increments the components affected by the fix not the version number shown in the vWorkspace Console.
One of the reasons you may have seen these duplicates could be the default delete behaviour. In the vWorkspace Console when you right-click on a VDI and choose delete what options do you have selected?
You will see a pop-up like the one below, you should have both the options selected as in the screenshot, this ensures that vWorkspace cleans up HyperV and AD when the VDI's are deleted. If the top one (delete from virtual management system) is not enabled then the VM's will not be removed correctly.
4. Scroll through the list of MS updates and you'll get through to the vWorkspace updates.
The 7.6 hotfix you need to fix the duplicate machines is
Hotfix 308602
If you can't login to support.quest.com to download this, you'll want to phone the support admins on 01628 518007 (UK number) to set you up with a support account.
If you still keep getting the errors in problem section 3 after installing those updates, you'll probably want to raise a case with support as it looks like we'll need to get in depth.
DELL-Andrew W1
378 Posts
0
September 25th, 2013 21:00
You fix issue one with the recent mandatory hot fix that we've released.
I'll look that up for you in the morning.
Issue 2 is fixed by holding down Ctrl and shift whilst performing the delete in our console.
Thanks, Andrew
jamin100
1 Rookie
•
6 Posts
0
September 26th, 2013 05:00
Thank you Andrew - much appreciated.
Is there any way I can tell from the console which hotfixes have been applied if any?
jamin100
1 Rookie
•
6 Posts
0
September 26th, 2013 07:00
Thanks both. I will have a look at the hotfixes and let you know.
On the broker (which is presumably where I install the hotfixes) it seems that there have not been any installed. We are running 7.6.305.791 and the KB article detailing the hotfix table only goes down to .796 so im guessing we are a way behind witht the hotfixes. Is there another KB article detailing earlier hotfixes that are needed?
David, when deleting machines I am selecting both those options to delete the machines from AD and Hyper-V but it still is not. Hopefully I can install the hotfix next week and this will resolve the issue.
Any ideas on the others?
Thanks both for all your help so far.
DELL-David Y
228 Posts
1
September 26th, 2013 07:00
Hi Ben,
It's good to see you found the communities, I hope we can help resolve these issues for you.
The hotfix that Andrew mentioned can be found here, it was released to correct a product defect that could result in duplicte VM's. For details on all the hotfixes available for vWorkspace 7.6 we have a summary document on the support portal, or click here.
The hotfix summary table also shows the build version, e.g.7.6.1052, which can indicate whether a hotfix has been applied or not. The build version only increments the components affected by the fix not the version number shown in the vWorkspace Console.
One of the reasons you may have seen these duplicates could be the default delete behaviour. In the vWorkspace Console when you right-click on a VDI and choose delete what options do you have selected?
You will see a pop-up like the one below, you should have both the options selected as in the screenshot, this ensures that vWorkspace cleans up HyperV and AD when the VDI's are deleted. If the top one (delete from virtual management system) is not enabled then the VM's will not be removed correctly.
Regards,
David
DELL-Andrew W1
378 Posts
1
September 26th, 2013 07:00
Good Morning,
Yes,
to find out what is installed already.
1. Open Control Panel
2. Click Programs and features
3. Click View Installed updates
4. Scroll through the list of MS updates and you'll get through to the vWorkspace updates.
The 7.6 hotfix you need to fix the duplicate machines is
Hotfix 308602
If you can't login to support.quest.com to download this, you'll want to phone the support admins on 01628 518007 (UK number) to set you up with a support account.
If you still keep getting the errors in problem section 3 after installing those updates, you'll probably want to raise a case with support as it looks like we'll need to get in depth.
Thanks.