The first place I would look is to see if pop-ups are being blocked by the web browser, if you enter the wrong password or user name when logging into vWorkspace via Web Access, you should receive an error message stating that you did so. I have tested this in 8.6.309.4530 web access and the error message is presented properly.
If you have ruled out any issues with the web browser, or if you are using a different method to connect to vWorkspace and still encountering this issue, please contact Support at +1 (800) 306 9329 to open a service request so we can troubleshoot this issue further.
DELL - David M
16 Posts
1
October 25th, 2017 15:00
Hello,
The first place I would look is to see if pop-ups are being blocked by the web browser, if you enter the wrong password or user name when logging into vWorkspace via Web Access, you should receive an error message stating that you did so. I have tested this in 8.6.309.4530 web access and the error message is presented properly.
If you have ruled out any issues with the web browser, or if you are using a different method to connect to vWorkspace and still encountering this issue, please contact Support at +1 (800) 306 9329 to open a service request so we can troubleshoot this issue further.