For the past few months I've been having trouble with the Alienware Control Center / OC Controls. Every so often, the OC Controls will indicate that an update is needed, and, after clicking on "OK" / "Yes" the install fails.

 

 

Every time this happens, the error dialog indicates that there is a log file with more detailed information :

 

 

[33F04:37F60][2019-07-19T15:07:31]i001: Burn v3.11.1.2318, Windows v10.0 (Build 18362: Service Pack 0), path: C:\WINDOWS\Temp\{D9DBAB97-4B69-4115-8F4F-D08D67B81C1C}\.cr\AlienwareOCControlsInstaller_v1.2.38.1216.exe
[33F04:37F60][2019-07-19T15:07:31]i009: Command Line: '-burn.clean.room=C:\ProgramData\Dell\drivers\65bdf058-6bb7-45a5-9f48-b6e4a02507af\AlienwareOCControlsInstaller_v1.2.38.1216.exe -burn.filehandle.attached=632 -burn.filehandle.self=696 /VerboseC:\ProgramData\dell\drivers\65bdf058-6bb7-45a5-9f48-b6e4a02507af\DUPLogDir\DUP2924.tmp'
[33F04:37F60][2019-07-19T15:07:31]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\ProgramData\Dell\drivers\65bdf058-6bb7-45a5-9f48-b6e4a02507af\AlienwareOCControlsInstaller_v1.2.38.1216.exe'
[33F04:37F60][2019-07-19T15:07:31]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\ProgramData\Dell\drivers\65bdf058-6bb7-45a5-9f48-b6e4a02507af\'
[33F04:37F60][2019-07-19T15:07:31]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\jonat\AppData\Local\Temp\Alienware_OC_Controls_20190719150731.log'
[33F04:37F60][2019-07-19T15:07:31]i000: Setting string variable 'WixBundleName' to value 'Alienware OC Controls'
[33F04:37F60][2019-07-19T15:07:31]i000: Setting string variable 'WixBundleManufacturer' to value 'Dell Inc'
[33F04:3609C][2019-07-19T15:07:31]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[33F04:3609C][2019-07-19T15:07:31]i000: Setting version variable 'WixBundleFileVersion' to value '1.2.38.1216'
[33F04:3609C][2019-07-19T15:07:31]e000: Failed to load file into license richedit control from path '(null)' manifest value: (null)
[33F04:37F60][2019-07-19T15:07:32]i100: Detect begin, 12 packages
[33F04:37F60][2019-07-19T15:07:32]i000: Setting numeric variable 'AlienwareCommandCenterExist' to value 1
[33F04:37F60][2019-07-19T15:07:32]i000: Setting numeric variable 'SSCERuntimex86ENUv35Exist' to value 1
[33F04:37F60][2019-07-19T15:07:32]i000: Setting numeric variable 'MSVisCPP2010x86RedistExist' to value 1
[33F04:37F60][2019-07-19T15:07:32]i000: Setting numeric variable 'MSVisCPP2017x64RedistExist' to value 1
[33F04:37F60][2019-07-19T15:07:32]i000: Setting string variable 'SystemProductName' to value 'Alienware 17 R5'
[33F04:37F60][2019-07-19T15:07:32]i000: Setting numeric variable 'SSCERuntimex64ENUv35Exist' to value 1
[33F04:37F60][2019-07-19T15:07:32]i000: Setting numeric variable 'AlienwareOCControlsExist' to value 1
[33F04:37F60][2019-07-19T15:07:32]i000: Setting numeric variable 'MSVisCPP2013x86RedistExist' to value 1
[33F04:37F60][2019-07-19T15:07:32]i000: Setting numeric variable 'MSVisCPP2012x86RedistExist' to value 1
[33F04:37F60][2019-07-19T15:07:32]i000: Setting numeric variable 'MSVisCPP2013x64RedistExist' to value 1
[33F04:37F60][2019-07-19T15:07:32]i000: Setting numeric variable 'SSCERuntimex64ENUv40Exist' to value 1
[33F04:37F60][2019-07-19T15:07:32]i000: Setting numeric variable 'MSVisCPP2012x64RedistExist' to value 1
[33F04:37F60][2019-07-19T15:07:32]i102: Detected related bundle: {970eb1b1-1a83-406e-bcac-873fc8de5530}, type: Upgrade, scope: PerMachine, version: 1.2.32.1210, operation: MajorUpgrade
[33F04:37F60][2019-07-19T15:07:32]w120: Detected partially cached package: SSCERuntime_x86_ENU_v3_5.msi, invalid payload: SSCERuntime_x86_ENU_v3_5.msi, reason: 0x80070002
[33F04:37F60][2019-07-19T15:07:32]w120: Detected partially cached package: SSCERuntime_x64_ENU_v3_5.msi, invalid payload: SSCERuntime_x64_ENU_v3_5.msi, reason: 0x80070002
[33F04:37F60][2019-07-19T15:07:32]i103: Detected related package: {8B80ECB7-13FC-46F5-8EA6-DA38D9FE5794}, scope: PerMachine, version: 1.2.32.1210, language: 0 operation: MajorUpgrade
[33F04:37F60][2019-07-19T15:07:32]i101: Detected package: SSCERuntime_x86_ENU_v3_5.msi, state: Present, cached: Partial
[33F04:37F60][2019-07-19T15:07:32]i101: Detected package: SSCERuntime_x64_ENU_v3_5.msi, state: Present, cached: Partial
[33F04:37F60][2019-07-19T15:07:32]i101: Detected package: SSCERuntimex64ENUv40, state: Absent, cached: None
[33F04:37F60][2019-07-19T15:07:32]i101: Detected package: MSVisCPP2010x86Redist, state: Absent, cached: None
[33F04:37F60][2019-07-19T15:07:32]i101: Detected package: MSVisCPP2012x86Redist, state: Absent, cached: None
[33F04:37F60][2019-07-19T15:07:32]i101: Detected package: MSVisCPP2012x64Redist, state: Absent, cached: None
[33F04:37F60][2019-07-19T15:07:32]i101: Detected package: MSVisCPP2013x86Redist, state: Absent, cached: None
[33F04:37F60][2019-07-19T15:07:32]i101: Detected package: MSVisCPP2013x64Redist, state: Absent, cached: None
[33F04:37F60][2019-07-19T15:07:32]i101: Detected package: MSVisCPP2017x64Redist, state: Absent, cached: None
[33F04:37F60][2019-07-19T15:07:32]i101: Detected package: Alienware_OC_xtu6.5.0.114.msi, state: Absent, cached: None
[33F04:37F60][2019-07-19T15:07:32]i101: Detected package: AlienwareArea51R6.msi, state: Absent, cached: None
[33F04:37F60][2019-07-19T15:07:32]i101: Detected package: Alienware.msi, state: Absent, cached: None
[33F04:37F60][2019-07-19T15:07:32]i052: Condition '((AlienwareOCControlsExist = "0") OR WixBundleAction=3)' evaluates to false.
[33F04:37F60][2019-07-19T15:07:32]e000: There is already Alienware OC Controls in computer. If you want to upgrade your Alienware OC Controls, please remove the old version and restart system first.
[33F04:37F60][2019-07-19T15:07:32]e000: Error 0x81f40001: Bundle condition evaluated to false: ((AlienwareOCControlsExist = "0") OR WixBundleAction=3)
[33F04:37F60][2019-07-19T15:07:32]i199: Detect complete, result: 0x0

I think I'll save my Alienware Control / OC Center theme and re-install it, and, if that doesn't work, I'll be posting another message.

 

Also, in the past few months, since a BIOS update and various Windows and Dell updates, I've noticed that my Alienware color profile fails to start up at boot, and even doesn't start up after Windows is started. Sometimes, if I manually launch the Alienware Control Center then that magically fixes the problem.

I'm running on a Dell Alienware 17 R5 with 32GiB of RAM and an Intel Core i9-8950HK CPU with Windows 10 Pro x64.

Any help would be appreciated.

Thanks,

jdb2