Hi, I have a version 7.0.101-61 Windows client that has stopped connecting to the agent. The service is started and the login name to the service is correct but it will not connect. Rebooting the Exchange server it is on has no affect either. There is also the Exchange VSS plug-in on the server.

The AVAgent log shows entries from around the day it failed but nothing after. No new entries get added when I try to restart the client. The last entries show

2014-09-12 08:01:35 avagent Info <5964>: Requesting work from 10.0.205.70

2014-09-12 08:01:35 avagent Info <5264>: Workorder received: sleep

2014-09-12 08:01:35 avagent Info <5996>: Sleeping 3638 seconds

2014-09-12 08:51:13 avagent Info <5955>: Sleep interrupt - waking up.

2014-09-12 08:51:13 avagent Info <5435>: Exiting work request session

2014-09-12 08:51:13 avagent Info <12487>: Canceled by user ([stage:RSTAGE_WRAPUP/1 excode:EXIT_CANCELED/536870925 skipwrap:f]), exiting.

2014-09-12 08:51:13 avagent Info <5410>: Stopping listen thread

2014-09-12 08:51:13 avagent Info <6987>: Stopping listen thread(loopback)

2014-09-12 08:51:13 avagent Info <5322>: Exiting avagent

2014-09-12 08:51:13 avagent Info <6052>: Exiting update thread

2014-09-12 08:51:13 avagent Info <5405>: avagent returning with exitcode 0

The Console log just shows the following repeating over and over

2014-09-25 07:13:39 avscc Error <6658>: Unable to connect to 127.0.0.1:28002 for CTL messages

2014-09-25 07:14:36 avscc Info <0000>: get_ctl_agent_status() failed

I am trying to avoid uninstalling and reinstalling because another server reboot would be needed because of the Exchange VSS plug-in. Does anyone have the same ideas.

Thanks for any help.