Bad Experience with Technical Support

Question

I have been a faithful user of Dell desktop for the past eight years. Few days ago I have had this bad experience with the technical support over the phone. Was disappointed and shocked that the technical support was losing patience with me to the extend he commented 'No offence but you lack computer knowledge !!' I may not be an expert but certainly the comments was uncalled for. Told him he should not be in the service line. There was momentary exchanges of words between us. This really make be reconsider using Dell computers if this is the kind of support I received. I had raise this issue to Dell whereby response is expected within 1 business day. It is a few days now . No response :emotion-6: The other issue was, I bought the Dell desktop whereby it was supported by Window Vista. Subsequently i had upgraded thru Dell to Window 7. Through this troubleshooting, my computer was re formatted and left as Wndow Vista. My request to have it re formatted to window 7 was rejected. Is this correct even I had updagraded thru Dell to Window 7 ? Rgdsa

agii_kima · Answer

I had a similar expereince not more than a few weeks ago. The Technical support rep was not only rude and making sarcastic comments, the rep suggested that I go on ebay to solve my issue. I contacted the manager and its been several weeks and have heard nothing. I even attached the transcript as evidence.

Dell support is really not what it used to be..I'm really struggling with the idea of purchasing new products from them given my most recent experience.

stan82 · Answer

had a bad experience ordering today also, very pushy sales staff and over a month wait for product.

KFN001 · Answer

Hi Really share your sentiments and its a pity . Wish they do something about it.

petermikewarden · Answer

We are living in Australia and we got the problem with 4 Dell (3 Laptop and one Multifunction Printer) broken down on/before the end of warranty.

Everytime we got the promises from the Dell Support to get Calls back to organise a repaire.

But never they called back.

We fight hard to get it organised before the end of the warranty but everytime the Dell "Service" pushed us over the Warranty Date with not-recalling.

We spend a lot of money for the Bin and the next computer what we bought was no Dell anymore.

But who cares? There are enough people they buy and one customer more or less is not important for Dell. Or how can somebody explain our experience?

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