Unsolved

5 Posts

481

February 19th, 2022 01:00

Mute Function not working in Latitude E7470 while using Windows 10, but on Linux (tried on Ubuntu Live)

Hi Team,

Let me explain the issue in detail.

The SSD of My Laptop (Latitude E7470) wasn't working, so I changed that and installed a new Copy of Windows 10 Pro. I created the Windows 10 Pro via USB Media Creation Tool from Microsoft Official Website. After installing the Windows 10 Pro I observed everything is working fine except 1 Mute button (which was wroking fine earlier by hitting either the combination of "Fn+F4" on Latitude E7470, or if "Fn+ESC" was pressed once, then only hitting "F4" would do that). Every single button in the Keyboard is working fine with the Fn combination, but not only the Mute function.

Keyboard Photo:

eqKFi6m

But, when I tried booting using a Live Ubuntu USB disk, this Mute functionality and every other button worked fine.

I wasted over 1 week time in figuring out that mute button issue - "it is not a Hardware issue, but a Driver/Software issue" which is not sending the appropriate command to the OS (Windows 10 Pro 21H2).

I have already updated Windows 10 pro latest versions and all drivers from Dell SupportAssist, and tried all possible steps from the internet till now for fixing this issue, but nothing worked.

Your help is highly required.

System About Information:
mdUXdOx

H3OEBtf

XxC3YTm

 

5 Posts

February 19th, 2022 01:00

Also, I don't see name "Microphone Array" which people mentioned on other Dell threads.

I only have "Microphone" under Recording devices and changing the circled option is not changing the Mute button LED lights.

2DO7RV5

Top