Hello everyone, I'm having some issues with my Alienware m17x R4 and I would like to restore it to the factory state.

However, when I try to do that through the windows 8.1 environment (swipe at the right, click on settings, change PC settings, etc...) I receive this messages:

"Could not find the recovery environment"

"Insert your recovery media, and restart with the media" (something like that)

I also cannot access it from the restart (that blue UI). I believe that I still have my recovery image, as you can see on the image

How should I proceed? Please help me as I'm having quite a lot of trouble with my windows (Freeze at the startup screen, icons not displaying, cant open CMD as admin and some others)

Thanks in advance!