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Problems with Alienware 15R3
My original system (Alienware 15R3) was only heating up. That was 4 months ago. Now after innumerable amount of repairs and everything, when I ask for a system exchange you guys are offering me a refurbished system!
Things that happened:
1. My system starts heating up. I send the machine to Dell and they fix that and send me my unit with broken lights.
2. I complain again. They come try to fix it with a motherboard and power supply. Doesn't fix it.
3. They send another technician to my home with a new motherboard. This fixed the light issue. But now the loudspeaker was creating very loud crackling sound.
4. Now Karan Haresh systems resolution get in touch with me and say to send the laptop back again. The dell engineers will be "white gloving" the incident. I send it even though someone from dell offer me a new system as an exchange, as Karan goes ahead and cancels this exchange. The machine stays with them for two weeks and comes back with apparent no issues.
5. Last week while using my laptop I notice that the monitor is no longer a G-sync panel (the machine originally was). Now I am at my wits end. I call Karan again and ask about it. He says to go through the customer care. I do that. Tell them that either fix this now or exchange my system for a new one.
6. They send a technician. The new panel is flushed out and the colors are extremely dull. I even ask the on field technician and he concurs.
7. Moments ago someone gets in touch with me and tells me I have to accept the refurbished machine, or else I have to keep going through this again and again, and that they will be "checking thoroughly" before sending it back to me.
Now I ask how to expect someone to invest this much amount of time in a simple repair (4 month!!). It is pretty obvious that Dell don't have any quality control in their repair business. Its like they are trying to lie to my face! I don't understand whether if I am being any unreasonable? I have been going through this for like 4 month. I send my machine, Dell support fixes the issue while breaking something else. I am a computer engineer. I know how things work. They are fixing the machine with refurbished parts and clearly they are not working, how does Dell expect me to accept a refurbished machine? I don't understand if someone in my position would be accepting it? I'm pretty sure no.
I am deeply disappointed. I have owned dell computers all my life and to see this "dream machine" getting ruined by incorrigibility of Dell's service.
I don't know what I should do now.
Hi ,
I just bought 15 R3 i7 b6700hg with gtx1060 for 2000 euros and while im writing this on google chrome temps varies around 50 celsius fans works every few minutes even idle fans start up to cool it down.The keyboard upper left is always hot it never cools down ,is all this ok for this kind of machine? Im worried since day one i own it and probably i will return it while still can.
The temps in idle are normal, but you can run an stress test to see what are the results.
For a video card stress test follow the steps below:
- Open Support Assist
- Click on the Checkup option
- Click Run Custom Scan
- Click on the Nvidia/AMD card
- Select the Stress Test option
If you do not have Support Assist installed, click here for the download link. Let me know how high the GPU temperature goes in the stress test.
SupportAssist Log File
Last Scan: Video Card (Manual) - Thursday, December 14, 2017 6:16:47 PM Overall Test Result: Passed Hardware Scans
NVIDIA GeForce GTX 1060 Vendor Name: NVIDIA Corporation Interface: PCI Express x16 Slot Name (SMBIOS): J6B2 Negotiated Link padding: 5px;">x8 (maximum x16) Video Card Memory: 6.00 GB Video Card BIOS: 86.06.2a.00.0f Driver Provider: NVIDIA Driver Version: 23.21.13.8859, 12-5-2017 GPU : 0 Temperature: 54 C Transformation and Lighting Stress Test Test Started 14. 12. 2017 18:16:47 Informative Message: Peak GPU Temperature: 66 C. 14. 12. 2017 18:21:55 Informative Message: Average Frames Per Second 40 14. 12. 2017 18:21:55 Test Finished: Passed 14. 12. 2017 18:21:55 Wireframe Stress Test Test Started 14. 12. 2017 18:21:55 Informative Message: Peak GPU Temperature: 65 C. 14. 12. 2017 18:27:02 Informative Message: Average Frames Per Second 40 14. 12. 2017 18:27:02 Test Finished: Passed 14. 12. 2017 18:27:02 Multiple Rendering DX9 Test Test Started 14. 12. 2017 18:27:02 Informative Message: Peak GPU Temperature: 68 C. 14. 12. 2017 18:27:46 Informative Message: Average Frames Per Second 129 14. 12. 2017 18:27:46 Test Finished: Passed 14. 12. 2017 18:27:46 Let me know if temps are ok
So the video card temp is normal, let's see how the CPU temp does.
Try running a CPU stress test using the Support Assist tool to check how high the CPU temperature goes.
- Open Dell Support Assist
- Click Checkup
- Click Scan a Specific Device
- Click System Devices
- Select the CPU Stress Test and Run it. This Test will load the CPU and Ram to 100% and test it. It will make enough heat to determine if the processor is overheating or not.
Let me know how it goes.
All seems ok ,I also need to say that laptop dont heat so much anymore like it did the first week.
Last Scan: CPU (Manual) - Monday, December 18, 2017 5:21:51 PM Overall Test Result: Passed Hardware Scans
Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz (CPU:0) Name: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz Cores: 4 Threads: 8 Signature: 506E3h Technology: 14 nm Performance Max Qualified Speed: 2.60 GHz Max Turbo Boost Speed: 3.49 GHz Current Speed: 3.09 GHz Multiplier: x 31.0 (8 - 26) Max Turbo Boost Ratio: x 35 Bus Speed: 99.69 MHz Features: MMX, PSE36, EM64T, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, AVX, AES, FMA, XD, VMX, IDA, AVX2 Cache Summary L1 Data Cache: 4 x 32.00 kB L1 Instruction Cache: 4 x 32.00 kB L2 Cache: 4 x 256.00 kB L3 Cache: 6.00 MB Core : 0 Temperature: 60 C Threads: 2 Core : 1 Temperature: 55 C Threads: 2 Core : 2 Temperature: 55 C Threads: 2 Core : 3 Temperature: 54 C Threads: 2 Stress Test Test Started 18. 12. 2017 17:21:51 Test Finished: Passed 18. 12. 2017 17:37:22 Adhicarguy
1 Message
4528
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Posted December 21st, 2017 08:00
Alienware 15r3 i7-6700 gtx 1060
service tag :
email:
15 mins of occt and my core 0 and and core 2 temps are exceeding 90 degrees . While the other cores are under 70 degrees .
Eimy_B
6 Operator
•
4365 Posts
4528
0
Posted December 13th, 2017 11:00
Hi LousyLory,
We are sorry for the bad experience you have had so far. There are policies that regulate (depending on time) when an exchange will be new or refurbished.
Remember that refurbished is not the same as used. Refurbished products may be unused customer returns that are essentially "new" items, or products that were returned under warranty that have been tested with proper function.
If you need some help with your case, you can send me a private message with your service tag.