Did you receive a Dell Diagnostic Disk with your system?
If so put that in your floppy drive upon starting up your computer and run all the tests on there. If you get any errors call Dell Tech Support and let them know which, if any, of the tests failed and they will help you from there. I won't speculate too much on what the problem might be, but that is a good tool to use for troubleshooting problems and it will help determine if any of your components are not functioning properly.
If there is no error, you can attempt to get into safe mode and see if you computer will start that way (basically a no-frills mode for troubleshooting corrupted files.)
On most Dell systems if you press F8 when you see the "Now Starting Windows..." message you can choose safe mode from a menu. If that's the case it may be a corrupted video driver (the little chunk of code that allows your video card to work in Windows.)
I hope this helps you.
Kuyoshi
4 Posts
0
December 4th, 2000 05:00
If so put that in your floppy drive upon starting up your computer and run all the tests on there. If you get any errors call Dell Tech Support and let them know which, if any, of the tests failed and they will help you from there. I won't speculate too much on what the problem might be, but that is a good tool to use for troubleshooting problems and it will help determine if any of your components are not functioning properly.
If there is no error, you can attempt to get into safe mode and see if you computer will start that way (basically a no-frills mode for troubleshooting corrupted files.)
On most Dell systems if you press F8 when you see the "Now Starting Windows..." message you can choose safe mode from a menu. If that's the case it may be a corrupted video driver (the little chunk of code that allows your video card to work in Windows.)
I hope this helps you.