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April 7th, 2008 14:00

Precision M60 - keyboard errors on certain keys

I have an M60 laptop, and recently it's started returning strange results:

 

h key returns H6

6 key returns H6

esc key returns '

- key returns '-

 

There may be others, but these are all I've noticed or remember so far.

 

This computer has never had internet access, it's a stand-alone work computer that runs a portable measuring device, so a virus is highly unlikely. I checked the keyboard regional settings, and everything looks ok. Any ideas on what to do? Thanks for any input!

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April 7th, 2008 14:00

Run the Dell diagnostics (f12 at boot) on the keyboard.

 

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April 7th, 2008 16:00

The only sure test is to replace the keyboard with a known good one.

 

61 Posts

April 7th, 2008 16:00

Good call ejn, thank you. I could not complete the interactive keyboard test. When I got to the Home key (6th key in the test) it expected e052, but read e047. I could not FAIL the test, because the Esc key is also not reading right.

 

How can I know if this error is some sort of on-board keyboard controller, or simply the keyboard?

61 Posts

April 7th, 2008 17:00

I hooked up a USB keyboard and it works fine, so I'll assume that all I need is a new keyboard. They're plentiful and cheap on ebay. Thank you again, ejn.

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