Shutdown problems

Question

My computer is Dell Inspiron 15R SE. I am facing a problem is when I shutdown my computer, after a few seconds the display turn black as usual, but my computer hasn't turn off since the display turn black. Then I wait for a couple of minutes, the computer automatic reboot by itself. I don't know what's going on in my computer?

DELL-Manshu S · Answer

Hi HoAlex,

Please perform complete scan on system using the antivirus installed on the system.

Also, ensure windows is up to date.

Let us know the following details:

1. Operating system installed on the system
2. Did you perform any hardware change recently?

Thanks & Regards
Manshu S
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell support videos click here.

HoAlex · Answer

Hi Manshu S, The operating system that I'm using now is Windows 8.1 Pro and yes I always keep my laptop up to date. Besides, I also add a 4GB ram in my laptop. At last, I used my antivirus to scan the computer, no threats at all.

DELL-Manshu S · Answer

Hi HoAlex,

Thank you for the reply.

Please perform diagnostics on system using the link below:

http://dell.to/1fEA03U

If diagnostics pass, ensure you have latest BIOS and device drivers installed on system.

You can download My Dell from the link below which can help you with the latest updates for your laptop:

http://dell.to/1jxV1l9

Thanks & Regards
Manshu S
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell support videos click here.

DELL-Manshu S · Answer

Hi HoAlex,

Please let us know if you need assistance.

Thanks & Regards
Manshu S
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell support videos click here.

HoAlex · Answer

Hi Manshu S, Sorry for waiting too long. I followed the instructions that you called me to do. I had no problems in the diagnostics test and the pc checkup. What's next that I'm going to do?

DELL-Manshu S · Answer

Hi HoAlex,

As you mentioned that diagnostics passed, it can be a software issue.

Please perform system file checker using the link below:

http://dell.to/1con19z

Thanks & Regards
Manshu S
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell support videos click here.

HoAlex · Answer

Hi Manshu S, I used the command prompt and ran the system file checker. No issue came out in the test.

DELL-Manshu S · Answer

Hi HoAlex,

Thank you for the reply.

I hope you have updated BIOS. If not, please do it using the link below:

http://dell.to/1lSlE5C

Thanks & Regards
Manshu S
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell support videos click here.

HoAlex · Answer

Hi Manshu S, Just now I updated my BIOS from A10 to A11. I hope this can help you to find out the problem in my computer.

DELL-Manshu S · Answer

Hi HoAlex,

If the issue persists after updating BIOS as well, try turning off your system from Safe Mode.

For safe mode, press Windows + r > type "msconfig.exe" on run box > click ok.

Go to the Boot tab > Boot options section check the box that says "Safe boot".

Click Ok > restart system.

System will boot in safe mode. Try shutting down the system from safe mode.

This will help us isolate if any application is stopping system to shutdown properly.

Thanks & Regards
Manshu S
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell support videos click here.

HoAlex · Answer

Hi Manshu S, I try to shut down using safe mode. There are nothing try to stop the system from shut down.

Senthil S · Answer

Hi HoAlex,

We are sorry for the delayed response. Since the system is shutting down unusually perform clean boot referring to the link below.

http://dell.to/1dSrkZy

Once the clean boot is done check if the issue persists

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Shutdown problems

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