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CCCMOM

1 Message

2639

February 13th, 2007 15:00

Cannot connect to internet using dial-up

I have a Dimension 2350 which is 3-4 years old, but has always worked great for us.  Recently I have been unable to connect to the internet.  Right now dial-up is our only option.  The modem dials, verifies username/password, then states it is unable to connect (error 619).  I was on the phone with my ISP for an hour last night.  Everything is fine on their end.  We even removed the modem then let it install itself again.  The problem seemed to start when I installed a new Lexmark printer.  I have since uninstalled the printer, but problem still persists.  Does anyone have any other suggestions?
 
Thank you.

JustAnotherTech1

57 Posts

February 14th, 2007 08:00

have you tried reinstalling the modem driver? since you're able to post here, you can download your modem driver here. if you don't have the cd that is. http://support.dell.com/support/downloads/devices.aspx?c=us&l=en&s=gen&SystemID=DIM_PNT_CEL_2350&os=WW1&osl=EN#
choose communications and select your modem model. if you don't know your modem, go to your device manager.

Message Edited by JustAnotherTechGuy on 02-14-2007 04:43 AM

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