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TarekMMostafa
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October 14th, 2020 11:00
Precision 5530, TB16 ethernet connection not working
Hi,
I am using Precision 5530 with Dock TB16 to connect external display and ethernet cable. The internet connection through the ethernet stopped working suddenly. I tried restarting everything, downloading drivers and some investigations in the Device Manager but no luck so far. The ethernet is working fine if I use an ethernet/USB-C adaptor.
Note: I updated the BIOS a couple of days ago.
I would really appreciate help to solve this issue.
DELL-Cares
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Posted October 14th, 2020 11:00
Thank you! We have received the required details. We will work the issue. You may also receive assistance or suggestions from the community members.
Update = I believe the last update of the BIOS from Dell is the main reason it stopped working. I followed the SLN308303 instructions below and the problem is solved.
TarekMMostafa
Dell USB Type-C and Thunderbolt Docks. BIOS settings and driver installation for troubleshooting
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