Having nothing but problems re-installing Support Assist for PC ver 10.3.3.
I ran sfc /scannow
I removed all other related Dell applications, including Dell Update.
I have tried all the uninstall and cleanup tips recommended herein, including uninstalling with Revo Uninstaller and removing registry entries and deleting services.
I get the following errors in Event Viewer with source MSInstaller:
Update 'Dell SupportAssist' could not be installed. Error code 1603
Product: Dell SupportAssist -- Error 1720. There is a problem with this Windows Installer package. A script required for this install to complete could not be run.
Most recently I am getting a BSOD with stop code REFERENCE_BY_POINTER
Ran ePSA to rule out hardware issues.
I am at a loss how to get this application working again on my laptop.
Warranty ends in Dec.
Any help greatly appreciated. -Larry
Hardware:
Dell Inspiron 15 3000 (3593) Laptop Windows 10 Home 21H1 (OS Build 19043.1165) McAfee All Access -Total Protection - Real-Time Scanning - OFF - Firewall - OFF Acronis True Image Active Protection - OFF
Hello! I am facing this same issue: today I started "My Dell" and then open the Support Assistant, which prompted me to update it before proceeding.
Looks like that something failed in the process, so the app asked me to try again after rebooting my system. I followed the instruction and tried updating, but it failed again. I have searched the Support Assistant in the installed apps list, there I found two Support Assistants and I have uninstalled the newer version (I thought it was broken and it was "installed" today) and the older one is still in the apps list. I tried launching Support Assistant which asked me to install manually the update and downloaded a Support Assistant installer, which only crashed the system to BSODs.
I have tried uninstalling the older Support Assistant, but I keep getting a 1720 error. How should I proceed?
Before trying to uninstall every Dell Product and install them back, I would like to know if I can try fixing this issue, thank you!
You can try REVO uninstaller, in case this fails. I am proceeding with SupportAssist related software uninstall before reinstalling it, as you can find here: SA uninstall/reinstall - Dell Community
EDIT: HOWEVER it keeps failing installing Dell SupportAssist asking me to restart my PC and try again. I think I will just keep it uninstalled unless a real solution is posted here.
I am facing the same issue, can't install the support assistant software and getting a BSOD constantly. Checked the permissions of the folder "Program Data" but the "Everyone" group is not there either.
I am perplexed with this same problem. Support Assist is there in the programs panel but un-useable. Uninstalled many times for complete installation. Every time it failed at final installation process. It keeps failing installing Dell Support Assist and the message ask me to restart my PC and try again.
If by chance you did everything that is suggested. Uninstalled, tried softwares to force uninstall, change registries, deleted files and so on. And it STILL doesn't let you install it.
Uninstall all Dell programs. Go back to Program Data, open the Dell folder and delete everything in it. Same with Dell inc. And then try and install Support Assist by right clicking and "run as administrator". It should work.
Hello, I see you are looking for technical assistance. If you need our help, you can start a private message with us and we will be happy to assist you.
Had issues with Support Assistant not updating drivers, etc. on my Alienware Aurora R11. Ran into similar issues with Support Assist failing to install. After a frustrating period and not being able to find a solution, called Dell. They logged into my machine and after an hour or so of attempting the fix they had to escalate the call, what ever that means. Were to call back tonight (didn't) or tomorrow. See what happens then. I'll report back.
DELL-Nikhil K
7 Practitioner
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206 Posts
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Posted August 31st, 2021 05:00
Hi @lczerkie
Please try below workaround steps and let me know if it's working for you or not.
5. Remove the “Everyone” permission from “Group or User names”.