It seems a number of programs of late are having trouble with the Microsoft Installer particularly, custom versions of it. It may be worth a shot to try a "Clean Install" of the software using the instructions from the Sonic site:
To perform a clean reinstallation of RecordNow.
Uninstall the current copy of RecordNow and Update Manager using the "Add/Remove Programs," control panel.
Delete the "RecordNow," folder from your hard drive. (By default this is located inside: C:\Program Files\Sonic\)
Edit the Registry to remove entries relating specifically to RecordNow. (As a precaution, please export any registry entries before deleting them.) To start the Registry Editor, click on "Start," click on to "Run," type "regedit," and click "OK." Open the "HKEY_CURRENT_USER" folder. (If this folder does not exist, proceed to below.)
Open the "Software" folder. Open the "Sonic" folder. Right-click on the "RecordNow" folder and select delete.
Open the "HKEY_LOCAL_MACHINE" folder. Open the "Software" folder. Open the "Sonic" folder. Right-click on the "RecordNow" folder and select delete.
Close the Registry Editor.
Open C:\Documents and Settings\-username-\Application Data\Sonic and right click on RecordNow and select delete.
Ah. I understood that the program was uninstalled and you were getting the error attempting to reinstall. Since you cannot remove it normally, the Microsoft Uninstaller Cleanup Utility may be useful:
Jaxguy14
6 Posts
0
April 18th, 2006 02:00
Dan Manley
1.4K Posts
0
April 18th, 2006 02:00
Dan Manley
1.4K Posts
0
April 18th, 2006 03:00
It seems a number of programs of late are having trouble with the Microsoft Installer particularly, custom versions of it. It may be worth a shot to try a "Clean Install" of the software using the instructions from the Sonic site:
To perform a clean reinstallation of RecordNow.
Uninstall the current copy of RecordNow and Update Manager using the "Add/Remove Programs," control panel.
Delete the "RecordNow," folder from your hard drive. (By default this is located inside: C:\Program Files\Sonic\)
Edit the Registry to remove entries relating specifically to RecordNow. (As a precaution, please export any registry entries before deleting them.) To start the Registry Editor, click on "Start," click on to "Run," type "regedit," and click "OK." Open the "HKEY_CURRENT_USER" folder. (If this folder does not exist, proceed to below.)
Open the "Software" folder. Open the "Sonic" folder. Right-click on the "RecordNow" folder and select delete.
Open the "HKEY_LOCAL_MACHINE" folder. Open the "Software" folder. Open the "Sonic" folder. Right-click on the "RecordNow" folder and select delete.
Close the Registry Editor.
Open C:\Documents and Settings\-username-\Application Data\Sonic and right click on RecordNow and select delete.
Restart your computer.
Reinstall RecordNow.
Jaxguy14
6 Posts
0
April 19th, 2006 00:00
I cannot uninstall ANY Sonic program through "Add/Remove Programs". It says I'm missing specific .msi files....
I actually had found these instructions before on the Sonic site and tried everything (but the uninstall part) and it didn't work.
Thanks for tring to help, though, I really appreciate the effort!
Dan Manley
1.4K Posts
0
April 19th, 2006 01:00
Ah. I understood that the program was uninstalled and you were getting the error attempting to reinstall. Since you cannot remove it normally, the Microsoft Uninstaller Cleanup Utility may be useful:
http://support.microsoft.com/kb/290301
Jaxguy14
6 Posts
0
April 19th, 2006 02:00
THANK YOU, oh wise one! :smileyhappy:
Worked like a charm...I was able to uninstall and reinstall after using this utility.
What a handy tool, I have fixed several issues already....I certainly appreciate your help!
Dan Manley
1.4K Posts
0
April 19th, 2006 15:00