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3088
October 24th, 2009 16:00
Windows 7 Upgrade Program problem
I'm trying to apply for an upgrade for Windows 7. I have an Dell Inspiron 15 (1545) laptop which I bought direct from Dell in July this year. I try putting in my service code and it says that my system is not in their database yet and that I need to wait 10 days from purchase. Spot the flaw... Intrestingly the same service tag works on the Dell Support site. I've tried copying and pasting the code from the Dell Support to the Win 7 Upgrade Program site and that didn't work either. Please help!
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kormath
401 Posts
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October 24th, 2009 16:00
call customer care make sure you were entered in the system for upgrade. few things to remember, you have to purchase the upgrade option when you bought the system, you have to have a supported version of vista to upgrade from (you CAN'T upgrade from XP).
my guess is the servers are loaded with the mass amount of people trying to upgrade, wait a day or 3 and try again.
zsaberslash
2 Posts
0
October 25th, 2009 03:00
Been trying for a while now, so it can't be a server problem... I'm running Windows Vista Home Premium so it's a supported version of Vista. I'll give customer care a ring then... I'm pretty sure I paid for the upgrade so thanks Komarth. I'll report back when I've given them a call.