• Secure Remote Services

    • Get connected to keep your systems running at their best with Secure Remote Services

       

      Secure Remote Services (formerly ESRS) is a secure, two-way connection between Dell EMC products and Dell EMC Customer Support that helps customers avoid and resolve issues up to 73% faster1. It is completely virtual and offers flexibility for enterprise environments of any size.

    • Secure Remote Services Key Benefits

      • Proactive wellness monitoring and issue prevention 
      • Automated issue detection, notification and case creation for quicker uptime
      • Predictive2 analytics-based recommendations through MyService360 and product consoles
         

    • Purpose

      Secure Remote Services is a secure connectivity technology, available at no additional cost with any active ProSupport Enterprise or warranty contract.

    • Benefits

      Get the full value of your Dell EMC infrastructure.

      • Higher availability
      • Faster uptime
      • Prompt issue resolution

    • What You Get

      Avoid and resolve issues faster with Secure Remote Services.

      • Proactive wellness monitoring
      • Automatic issue detection, notification and case creation
      • Enables predictive2 analytics-based recommendations through MyService360

    • ESRS gives me proactive supervision of my environment and the ability to rapidly address failures, ideally before they happen.

      CHRISTOPHE ABRIAL, MANAGER FOR STORAGE/BACKUP AND ARCHIVING RUN OPERATIONS
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      1. Based on a July 2017 internal analysis of Support Requests closed in 2016, Support Requests created by Secure Remote Services were resolved up to 73% faster than other cases. Actual results may vary.
      2. Secure Remote Services enables predictive capabilities and failure detection for enterprise storage, networking and converged infrastructure.