• ProSupport Suite for PCs

    ProSupport Suite for PCs

    • Intelligent, predictive, and automated support for today’s modern workforce

      Work happens everywhere, all the time. And IT teams don’t need to just keep up, they need to stay ahead. With our advanced telemetry and AI, IT teams can remotely manage the health of their Dell fleet, anticipate and resolve issues and automate PC updates.  Smarter support with ProSupport Suite for PCs. Keep your end users happy and productive.

    • ProSupport representative wearing headset

      “ProSupport Plus is essential to ensure that everyone can get the most out of their devices.”

      Amy Remfrey, Director of Technology Support, Phoenix Union High School District

    • Whether you need a little support or a lot, the ProSupport Suite for PCs provides the perfect match for your business needs.

      When basic warranty just won’t cut it, upgrade to ProSupport for 24x7 access to tech experts and proactive resolution of issues. When you want the most complete support, choose ProSupport Plus. It provides actionable health, application experience and security scores, as well as utilization trends, custom rules to apply remote remediations, and the ability to automate the creation and deployment of custom update catalogs for Dell BIOS, driver, firmware and applications.

      We’ve tried to think of everything you need to keep your employees productive and successful and you focused on the bigger challenges of the day. Whatever you need, Dell is available right now to help.

    • Score

      ProSupport Plus is the first support service to provide actionable health, application experience and security scores on one dashboard

    • Catalog

      ProSupport Plus is the only support service to provide automated custom update catalog management and deployment

    • Resolve

      ProSupport Plus is the first support service to provide automated remote remediation


    • Essential Resources

    • ProSupport Suite for PCs comparison chart

      The level of support needed is different for every company. Get the plan that's right for you and your team. This comparison chart shows you the features side-by-side to help you make the best decision.

    • Customer stories

      Don’t take it from us, hear what our customers have to say.

    • SupportAssist – the AI-driven technology behind ProSupport Suite for PCs

      SupportAssist is the smart technology behind ProSupport Suite for PCs. It powers your proactive and predictive support experience to keep your workday free of disruptions.

    • Dell alerts you to issues before they become problems – HP and Lenovo do not

      Read this third-party report about the ability of ProSupport Plus for PCs to detect and automatically alert you to issues, so you can fix them before they impact end-users. In fact, you can fix them before your end-user even knows there's a problem. Just FYI...our competitors can't do this.

    • Protection for accidents

      Funny things happen when you're working from home (or anywhere, really). If your employees drop their laptops or their kids spill juice on them, we are just a phone call away. We'll repair or replace accidents due to drops, spills and surges.3

  • Questions?
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    • 1Based on a Principled Technologies report, “ProSupport Plus vs manual approach comparison report” September 2023.  Testing commissioned by Dell, conducted in the United States.  Actual results may vary.  Full report: (https://facts.pt/PELu7lm)

      2Accidental Damage service excludes theft, loss, and damage due to fire, flood, or other acts of nature, or intentional damage. Customer must return damaged unit. Limit of 1 qualified incident per contract year.