Intel® Core™ Processors
Learn More about Intel

Help Me Choose: Support for my PC

Feel confident your products are protected with the right level of support. Dell support services can be renewed to cover Dell-branded hardware repairs or replacement. See which support level is right for you.

Your support coverage is determined by the operating system you choose.

Businesswoman in Office With Mountain View

Support Options for Windows Home

Features Basic Support Premium Support Premium Support Plus
Technical support through phone, chat, and online Business hours 24/7 24/7
On-site repair or Advanced Exchange after remote diagnosis2 Varies 1-2 Business days 1-2 Business days
International travel support
Parental controls and data backup
Automated virus and malware removal (requires SupportAssist)
Fix problems before they occur (requires SupportAssist)

Additional benefits included with upgraded support

Support Assist

With predictive SupportAssist technology, our dedicated team of experts will contact you if they detect an issue with your PC. And if we’re unable to resolve it remotely, we’ll send a Dell technician to your location.

Accidental Damage

Included free with Premium Support Plus or as an add-on to Premium Support or base warranty packages. Accidental Damage covers:

  • Liquid spilled on or in unit
  • Drops, falls, and other collisions
  • Electrical surge
  • Damaged or broken LCD due to a drop or fall

Software Support

For software-related challenges, Dell Software Support will connect you with a specialized software expert. Available for systems of any age.

Additional benefits included with upgraded support

Support Assist

With predictive SupportAssist technology, our dedicated team of experts will contact you if they detect an issue with your PC. And if we’re unable to resolve it remotely, we’ll send a Dell technician to your location.

Accidental Damage

Included free with ProSupport Plus or as an add-on to ProSupport or base warranty packages. Accidental Damage covers:

  • Liquid spilled on or in unit
  • Drops, falls, and other collisions
  • Electrical surge
  • Damaged or broken LCD due to a drop or fall

Software Support

For software-related challenges, Dell Software Support will connect you with a specialized software expert. Available for systems of any age.

Questions? We're here to help.

Chat with Us Online

Get online help from a sales expert.

Begin Online Chat

Call

Call Us by Phone

Talk directly by a sales agent. Click the below link to call directly or dial 1-877-602-7638.

Call Our Directory
Intel® Core™ Processors
Learn More about Intel