Intel® Core™ Processors
Learn More about Intel

Help at every step. Explore Dell's recommended Support Services.

Support Options for Windows Home

Features Basic Support Premium Support Premium Support Plus
Technical support through phone, chat, and online Business hours 24/7 24/7
On-site repair or Advanced Exchange after remote diagnosis2 Varies 1-2 Business days 1-2 Business days
International travel support
Parental controls and data backup
Automated virus and malware removal (requires SupportAssist)
Fix problems before they occur (requires SupportAssist)
Picture of a woman with a cup in her hands using a Dell XPS 13 2-in-1 9315 laptop on a table in front of her.
Protect your PC and get the same great technical support that our year-long termed plans provide, but for a fraction of the cost, when you subscribe monthly.

Monthly subscriptions are now available for Premium Support.

Pay by the month or annually. Now you have a choice!
Subscriptions can be canceled anytime with no penalty.

See Terms and Conditions for details.

Premium Support Plus*

Support Page - Image 03
Premium Support
Support Page - Image 05

Add additional support services to meet your specific needs


When you purchase a support offer or extend your hardware warranty, you are eligible to purchase additional services. Choose what meets your unique needs.
Picture of two men wearing blue shirts looking at a Dell Laptop on a wood table in front of them.

Software Support

24/7 access to software experts by phone or online, for help with software application installation, set up and troubleshooting issues including:

Gaming software support
Network setup support

A monthly subscription to Dell Software Support can help you keep your PC running at its best, even if you’re out of warranty.
Picture of a Dell Laptop with a colorful background on the screen and battery chargers next to the product.

Extended Battery Service (EBS)

A worry-free battery replacement service which includes:

One battery replacement after remote diagnosis
Simple claims process

Add an additional one or two years of battery support with Extended Battery Service, extending your original hardware warranty (which covers your notebook battery in its first year of use).

Important Information*

• Onsite or Advanced Exchange Repair after remote diagnosis (a) Onsite after remote diagnosis is determined by online/phone technician of cause of issue, may involve customer access to inside of system and multiple extended sessions. If issue is covered by Limited Hardware Warranty and not resolved remotely, technician and/or part will be dispatched usually in 1 or 2 business days following completion of remote diagnosis. Onsite service is provided by Dell Marketing L.P., Availability varies. Other conditions apply. (b) Advanced Exchange replaces hardware after remote diagnosis. Customer must return original hardware to Dell according to the rules specified. Advanced Exchange subject to country availability. (c) For complete details about Onsite or Advanced Exchange see dell.com/servicecontracts
• In some countries, support after local business hours may be provided in a language other than the local language.

• Onsite Service after Remote Diagnosis is determination by online/phone technician of cause of issue; may involve customer access to inside of system and multiple or extended sessions. If issue is covered by Limited Hardware Warranty and not resolved remotely, technician and/or part will be dispatched, usually in 1 or 2 business days following completion of Remote Diagnosis. Onsite Service is provided by Dell Marketing L.P. Availability varies. Other conditions apply. For complete details about Onsite Service, see dell.com/servicecontracts .

• Personalized help with software, including email programs, productivity and creativity apps, network functionality, installing peripherals.

• Premium Support Plus not sold on systems with Windows 10S, Ubuntu or Steam OS. Geographic and service levels vary. See Service Description dell.com/servicecontracts. SupportAssist not available on Linux, Windows 10S, Windows RT, Android, Ubuntu or Chrome based products.

• SupportAssist automatically detects and proactively alerts Dell to: operating system issues, software upgrades, driver updates and patches, malware, virus infected files, failures of hard drives, batteries, memory, internal cables, thermal sensors, heat sink, fans, solid state drives and video cards. Predictive analysis failure detection includes hard drives, solid state drives and batteries.

• Claims based on May 2017 Principled Technologies test report commissioned by Dell comparing Dell Basic Hardware Service to Premium Support Plus with SupportAssist Technology. Testing conducted in the United States. Actual results will vary. Full report: https://facts.pt/sk4vHh.

• Based on internal analysis April 2017. Some features are not available on all products.
Intel® Core™ Processors
Learn More about Intel