Go to Dell.com/orders and enter your order number.
Select “Return Items.” Verify your identity and follow the directions to submit your return.
Print return label and package your device in its original packaging for pickup.
Track your return online. Go to Dell.com/orders, enter your order number and select “View Details” to learn more. We’ll issue your credit or refund after we receive and validate your authorized return.
Dell values its relationship with you and offers you the option to return most products you have purchased as an end user customer directly from Dell Malaysia (“Dell”).Our return policy is 14 days from the date of your invoice unless you have a separate agreement with Dell. You must initiate the return within this time. If approved, you will receive a confirmation email from Dell to return the products.
Track your return online.Go to Dell.com/orders, enter your order number and select “View Details” to learn more. We’ll issue your credit or refund after we receive and validate your authorized return.
Dell may charge to re-stock a product you return.Dell will not charge a re-stocking fee if the product you are returning is defective. Dell also will not charge a re-stocking fee if you have to return a product because Dell made an error. If you are an end user customer who purchased for personal use, Dell will waive any restocking fees and provide the return shipping at no cost to you. In other cases, Dell may charge a restocking fee of up to 15% of the actual price you paid for the product. That price does not include any applicable sales tax unless stated otherwise. Dell will deduct any re-stocking fee from the amount of your refund or credit.Refunds or credits for a product you purchased in a bundle or during a promotion can get a little complicated. Examples of these kinds of discounts and promotions include:“Buy a computer and get a free printer.”If you return the computer but keep the printer, Dell may reduce your refund or credit by the value of the printer.“Buy a monitor and get a gift card.”If you return the monitor but already spent the money on the gift card, Dell may return your refund or credit by the value of the gift card.Regarding the Dell Rewards coupons when you returned the products, please refer to Dell Rewards Program for more information.
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