Intel® Core™ Ultra Processors
Learn More about Intel

Help Me Choose: Support for my PC

Support Options for Windows Pro or non-Windows OS

Windows Pro, Ubuntu® Linux®, and Red Hat Enterprise systems are recommended by Dell Technologies for business use.
Features Basic ProSupport ProSupport Plus
Self-healing automations via SupportAssist AI technology Library of Dell-authored scripts to automate tasks and remediate issues
Automated PC optimisations
Custom catalogs for remote BIOS, driver and firmware updates
Proactive monitoring via SupportAssist AI technology Fleetwide view of security, health and application experience scores
System-level performance and utilisation metrics
Proactive and predictive hardware alerts with auto dispatch
BIOS, driver, firmware and application version tracking for compliance
Support essentials Technical support with AI-driven troubleshooting tools Business hours 24x7 24x7
In-region ProSupport expert assistance for hardware and software issues
Priority Access
Next business day on-site repair1 Varies
Service Account Manager (SAM) for account reporting and planning
500 system minimum
Keep Your Hard Drive Service
Accidental damage coverage2
Extended Battery Service Optional
Intel® Core™ Ultra Processors
Learn More about Intel