Dell AIOps​

Dell AIOps (formerly CloudIQ) is a cloud-based, AI-driven observability and automation solution that leverages artificial intelligence and machine learning to streamline IT operations. It delivers predictive analytics and actionable insights to help you proactively manage your Dell infrastructure. With Dell AIOps, you can optimize performance, enhance availability, and bolster cybersecurity, all while driving sustainability and maintaining the health of your IT environment.

No, Dell AIOps is not a single product that you purchase. Dell AIOps is included at no cost with ProSupport or ProSupport Plus for Infrastructure and ProSupport One for Data Center agreements. It is a built-in value designed to enhance Dell infrastructure systems, including storage, cyber resilience, server, and networking, helping customers operate more efficiently, securely, and confidently.

Dell AIOps empowers customers to detect issues sooner, resolve them faster, and strengthen cybersecurity while optimizing and right‑sizing their IT environment. By automating routine monitoring, analysis, and maintenance tasks, it frees IT staff to focus on strategic initiatives that drive business growth. Included with Dell ProSupport agreements, this cloud‑based, AI‑driven platform provides proactive insights and intelligent automation to keep Dell infrastructure secure, efficient, and future‑ready.

Dell AIOps is a secure, cloud‑based solution that you access directly through your web browser, with no desktop installation required. After signing in with your existing Dell Support Account linked to your ProSupport or ProSupport Plus contracts, and once your Dell infrastructure is connected and sending telemetry, Dell AIOps automatically provides interactive dashboards for real‑time visibility, AI‑driven insights to optimize system health, built‑in cybersecurity monitoring to strengthen protection, and sustainability metrics that help reduce environmental impact and improve energy efficiency. The result is actionable intelligence across your entire Dell environment—without any extra setup or complexity.

Dell AIOps is included at no cost with ProSupport or ProSupport Plus for Infrastructure and ProSupport One for Data Center agreements

Dell Automation Platform users can access Dell AIOps tools from the platform. Dell Automation Platform also utilizes the proven observability technology from Dell AIOps, bringing together deep telemetry insights alongside robust orchestration and intelligent agent capabilities. This empowers Dell AIOps users with access to advanced automation workflows and continuous optimization, while simultaneously equipping Dell Automation Platform users with comprehensive infrastructure visibility.​

Dell AIOps supports a broad range of Dell infrastructure, including PowerEdge, PowerStore, PowerMax, PowerScale, PowerProtect DD, PowerProtect Data Manager, PowerVault, PowerFlex, Unity, VxRail, PowerSwitch, and Connectrix. In addition, Dell AIOps extends visibility and proactive monitoring to Dell’s cloud and multicloud offerings, including cloud services that support deployment on platforms such as AWS, Microsoft Azure, and Red Hat OpenShift.

Dell AIOps provides proactive health scores, anomaly and performance impact analysis, and actionable recommendations across your Dell infrastructure to prevent issues before they cause downtime. It also delivers continuous cybersecurity risk monitoring (including misconfiguration and ransomware detection), energy and carbon footprint tracking and forecasting for sustainability, integrations via REST APIs and webhooks with ITSM and automation tools, customizable reports and dashboards, mobile and email notifications, and a built-in generative AI assistant (AIOps Assistant) for natural-language queries and faster troubleshooting.

Dell AIOps improves IT operational efficiency by using AI and machine learning to automate monitoring, detect anomalies, and predict performance issues before they cause downtime. It streamlines incident response with continuous cybersecurity risk detection, including misconfigurations and ransomware threats, while optimizing resource use through energy tracking and carbon footprint forecasting. Seamless integrations with ITSM and automation tools accelerate workflows, and customizable dashboards provide real-time visibility into system health and risk. With mobile alerts and a generative AI assistant for natural-language queries, Dell AIOps enables faster troubleshooting, reduced costs, and greater agility in managing complex IT environments. This allows your IT staff to shift their focus from reactive problem-solving to more strategic, high-value initiatives.

Yes, Dell AIOps helps strengthen cybersecurity by continuously monitoring your Dell infrastructure for risks such as misconfigurations, known vulnerabilities, and ransomware indicators. It uses AI‑driven anomaly detection to spot suspicious activity early, delivers clear, actionable alerts to accelerate response, and integrates with IT service management and security tools to streamline remediation—improving resilience and helping reduce the likelihood and impact of costly security breaches.

Dell AIOps delivers powerful predictive analytics that help IT teams anticipate and prevent issues before they impact the business. It uses machine learning on historical performance and capacity data from Dell servers, storage, networking, and SAN switches to forecast when resources will reach performance ceilings or run out of capacity, and to identify components such as Fibre Channel optics that are at risk of failure so teams can remediate in advance. Dell AIOps also tracks and forecasts energy consumption and use-phase carbon footprint at system and workload levels, enabling smarter workload placement, consolidation, and technology refresh decisions that reduce the risk of outages, optimize costs, and support sustainability and energy efficiency goals.

Dell AIOps supports multicloud environments by giving you a single, cloud-based view of Dell infrastructure running in your data centers, at the edge, and in Dell multicloud services. It continuously ingests telemetry from these on‑premises and cloud-based systems into one unified portal, so IT teams can monitor health, performance, capacity, cybersecurity, and sustainability consistently across private, public, and hybrid cloud deployments, using common dashboards, anomaly detection, and forecasting to optimize workload placement, utilization, and costs in a multicloud strategy.

Dell AIOps assists with resource management and cost optimization by giving you clear visibility into how your Dell infrastructure is being used and where you can run more efficiently. It uses AI-driven analytics and forecasting to highlight capacity trends, predict when storage pools, file systems, or clusters will become full, and identify reclaimable or underutilized resources, helping you avoid overprovisioning and defer unnecessary purchases. Dell AIOps also tracks and forecasts energy consumption and use-phase carbon footprint at system and workload levels, so you can consolidate workloads onto fewer systems, retire inefficient assets, and plan energy‑efficient refresh cycles—reducing both operational costs and environmental impact while keeping performance and SLAs on track.

The AIOps Assistant is Dell AIOps’ built‑in generative AI assistant that lets you “talk” to your Dell infrastructure using natural language. It is trained on more than 133,000 Dell Knowledge Base articles, manuals, reference guides, and release notes, and uses that trusted content—plus awareness of your connected Dell environment—to deliver instant, tailored answers, tables, and recommendations about health, performance, security, updates, and configuration questions for your Dell infrastructure. By automating research and guidance that would normally take minutes to hours, the AIOps Assistant helps IT teams troubleshoot faster, optimize systems more confidently, and reduce manual effort, all from within the Dell AIOps interface.