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Support Services for Server, Storage, & Networking

Your ideas. Your future. Our support.

With over 30 years experience, Dell Technologies is a services partner you can count on today and in the future. Our single greatest measure of success, and our obsession, is you.

You may not be a business giant…yet.  But with Dell EMC and our ProSupport Enterprise Suite, you have a technology partner that will provide the level of support you are looking for right now and in the days to come.

Transform your small business. Call us at 1-800-456-3355.

Your ideas. Your future. Our support.

Help Me Choose

Feature Comparison Base Warranty ProSupport ProSupport Plus
Technical support through phone, chat and online Business hours 24x7 24x7
Product coverage Hardware only Hardware & Software Hardware & Software
Onsite service1
Automated issue detection & proactive case creation2
Self-service case initiation and management
Access to Software updates
Command center monitoring and crisis management3
Priority access to specialized support experts
An assigned Technology Service Manager (TSM)
3rd party software support4
Personalized assessments and recommendations
Semiannual systems maintenance4

ProSupport

Enterprises need unwavering support for hardware and software and a smart way to manage the mix of vendors in the data center. Dell EMC offers a single source with the expertise, know-how and capabilities to help you support your business.

ProSupport offers highly trained experts around the clock and around the globe to address your IT needs, minimize disruptions and maintain a high level of productivity.

Learn more about ProSupport
ProSupport for Enterprise

ProSupport Plus

ProSupport Plus proactively improves the performance and stability of critical systems through automated support, analytics and the right expertise so you can focus on innovating and growing your business.  It’s no wonder our customers report over 97% overall satisfaction with ProSupport Plus.

Our experts are ready to help
With ProSupport Plus you’ll get 24x7 immediate troubleshooting from one of our over 7,500 support engineers located around the globe.  Not to brag, but our engineers are smart!  With ProSupport Plus, customers see up to 69% faster resolution of their issues5.

An advocate with you all the way
You’ll be assigned a Technology Service Manager (TSM) who will ensure you get the best possible proactive and predictive support experience.  With ProSupport Plus, our customers experience up to 21% fewer service requests5.

Automated, proactive and predictive support
Accelerated resolution with predictive monitoring, notifications, automated case creation and proactive response, all enabled by SupportAssist.  Customers using SupportAssist with ProSupport Plus experience up to 72% reduction in server issue resolution times6.

Support for 3rd party software
We are your single point of accountability for any eligible 3rd party software installed on your Dell EMC system, whether your purchased it from us or not.

Getting the most from your investment
Twice a year, your TSM will work with you to review the health of your system and will even arrange to have us remotely install important updates at a time that’s right for you.

Disclaimers

1Onsite availability varies by country and service purchased. Onsite service after remote diagnosis. 

2SupportAssist for Enterprise automatically detects and proactively alerts Dell EMC.

3
Command center and crisis management availability varies by country and by product purchased.

4Some restrictions apply.  See service description for details.

5Based on a September 2019 internal analysis of service requests from August 2017 to August 2019 for Dell EMC Storage and Data Protection products comparing service requests for products with Dell EMC ProSupport Plus vs. products without it. Actual results may vary.

6Based on June 2018 Principled Technologies Report commissioned by Dell EMC, “Save time and IT effort resolving server hardware issues with ProSupport Plus and SupportAssist”. Actual results will vary. Full report: http://facts.pt/olccpk
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